Christopher Rios Email & Phone Number

Fremont, California

Inventory Control - ResponsibilitiesConducts error investigations and reconciliation.Approves inventory adjustments within prescribed dollar limits and advises management on excessive adjustments.Prepares products for internal and external audits.Investigates and resolves inventory errors related to engineering and R&D.Provides coaching and training as needed, maintaining appropriate records.Assists Purchasing and Accounts Payable departments as requested.Conducts physical SOC (System and Organization Controls) audit counts.Analyzes and addresses diverse inventory-related problems.Exercises judgment within defined practices and policies to select methods for obtaining solutions.Frequently interacts with supervisors, customers, and peer managers, with occasional interaction with senior management.Collaborates with internal audit to update and document current inventory control procedures.Ensures timely completion of all cycle counts and assists as needed.Develops Business Intelligence metrics to streamline database analysis and summarize consumption versus retained or aging material.

Fremont, California

Fremont

I am the "gate keeper" and have the ability to develop and maintain good relationships with internal teams.Work with various personalities in a professional level and compromise with those who seek a hard work ethic but need assistance in understanding production mindset by re purposing their skills towards "team efficiency".... - 70% of my time is analyzing and tracking data- Locating and correcting Data inconsistency- Loading, Initializing,Troubleshoot and Verify Servers during any downtime- Work's with outside vendors as mush as necessary. - Coordinating repairs of servers and storage systems in a high volume, fast paced production environment. - Analyze and track data to ensure that the root causes of equipment failures are correct and accurate - Manage and analyze repair schedules- Develop OEM server solutions to prevent loss of time in unnecessary repairs - Complete NCR/DOA/RMA Requests for failed materials and components

Fremont, Califonia

Responsible for Data Center(DC) Customer Support, Depot Repair Inspection, Return Material Authorization(RMA), Material Review and Return To Vendor(RTV) process.• Oversee Outsourced Warranty, Depot Repair, Hardware Help Desk and Return Material Authorization • Developed While Implementing Inspection with Quality Plans and Process Control Procedures• Inspection of Customer RMA Systems • Investigate & Report Warranty End Of Life Product and Materials of Customer Solutions• Communication With Vendors Concerning Updates, Troubleshooting and Firmware Deployment• Responsible for Monitoring and Escalating Iron System’s Customer Support ticket submissions• Performing & Responding to Quality Audits• Managed ESD Certified Material Handeling and Shipments• Working with multiple Departments to resolve support ticket and RMA issues to ensure customer expectations are met• Responsible for Tracking Ironsystems Advanced Warranty Returns• Firm Troubleshooting and Problem Solving Skills that Ensures Customer Oriented and Efficient Solutions• Proficient Computer Skills, Experience with Word, Excel, Outlook, PowerPoint, Email,Microsoft Dynamic AX, Microsoft SharePoint, Access, OpsChain360, Kayako, Linux Command and G-Parted

San Jose

Consulting and Defining Client personalities for purposed Projects & Design

San Jose, California

Commision Sales and Assistance

San Francisco Bay Area

Service & Support MGMT require a technical understanding of how Fry's products are utilized by the customer and uses this to effectively communicate with the customer, staff and drive issues within the company. As MGMT I could closely be involved in critical customer issues while maintaining assets/systems, repairs and complete all aspects of scheduling for the service team.Managed and provided technical support activities for service departments: Networking, System design,Trouble Shooting, NAS, Data Recovery,System Optimization, Team Building & Training and passionate about providing first-rate customer service.Management roles included:*Scheduling Repairs, Preventive Maintenance, Staff and Quarterly Inspections *Staffing Based on Quarterly Sales Data*Enforced Asset Control and Inventory Inspections*Responsible for Opening Location Duties Such as Opening/Unarm Store Location, Cash Counting & Balancing and Employee safety*Responsible for Closing Location Duties Such as Inspecting Store Cleanliness for Customer Safety, Balancing POS Reports, Ensuring Safety of All Employees Before Leaving Store Property While Securing the Building and notifying Home Office*Prepare and deliver Postmortem/Root Cause Analysis on both technical and process issues*Perform trend analysis on both customer raised and internally identified issues, drive other departments to develop a problem resolution *Drive and manage technical and non-technical escalations*Interview future team candidates for Service and other Departments*Training Other Departments Team Members on Sales Points and how a Customer Benefit's from Services "System Builds"*Weekly National Conference Calls

Stockton, California Area

*Typing/Logging/File Blade Repairs*Office Supply replenishment*Send/Receive/Deposit Payments*Update Assist Sales Team with Travel*Direct Calls*Office Maintence