Member Service Representative
CurrentWelcoming customers and greeting them warmly.Listening to customer needs and concerns attentively.Resolving customer complaints in a professional manner.Explaining to members about the products and services.Providing information about member fees, benefits, policies, and procedures.Recommending products and services to the members.Solving queries and issues related to payment.Documenting the member’s problem for future reference.Responding to phone calls and directing them to the appropriate person.Balancing a cash register and credit card machine.Maintaining a positive work environment.Reporting to the Supervisor on the day-to-day activities.Attending workshops and conferences to enhance your skills and knowledge.Maintaining reports on members and their details.