Manager, Technical Support
CurrentSOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide.Responsible for managing Product Technical Support for all SOTI partners (Standard, Enterprise & Premium) across 24*7 Time Zone. Responsible for Service Delivery Management, Project Management, Product Improvement, Customer Relationship Management, SLA Management, Performance Management, Customer Success, P & L Management, Hiring & Headcount Planning, for a business with headcount of over 100 FTE’s.