Rishav Roy Email & Phone Number

Gurugram, Haryana, India

Great Learning is of an Inside sales specialist.Key Responsibilities :- 1) Driving inquiries & admissions for the online/blended learning program of Strategic Digital Marketing and mainly looking after entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program2) Ensuring achievement of weekly and monthly targets.3) Own end-to-end impact delivery of projects – including ideation, problem-solving, developing execution plan, implementation and process stabilization.4) Partner with relevant stakeholders to drive cross-functional initiatives and deliver project outcomes.5) I am responsible for counseling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options.

Gurgaon, India

Communication Coach with a demonstrated history of working in the information technology and services industry.Key Responsibilities :-1) Hands on experience in Learning & Development Team delivering projects on Soft Skills, People Development, Error Reductions, and Process Improvements, and Process Transitions. 2) This has specified a great exposure in end to end training related activities as a Communication Expert. 3) To identify performance related issues by using strategic tools which provides customize solutions and matches client KRA's has been part of my job. 4) Throughout my tenure, I have been working with different clients, geographies & different cultures which has helped me in providing seamless knowledge transfer, manage large teams with my coaching & leadership qualities.

Gurgaon, India

Key Responsibilities :- 1) Client management2) Dealing with AMEX Clients (AMEX card members) and help them to resolve their queries or disputes.3) Providing resolution (OCR) and maintaining OCR rate as 100 % , ensuring the quality.Dynamic professional with prolific experience in project management, migration, disputes, B2B payment processing, metric management & back office operations.

Key Responsibilities :-Responsible for providing support to the trainees of the company for desktop related issues & network faults, installing operating system in the desktops/laptops and installation of various software's like Microsoft Office, Microsoft Visual Studio, Cisco Packet Tracer, etc.Hands on experience in Customer Relationship Management Customer Handling, Relationship Building, Customer Grievance Handling, Client Retention.

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