Ravi Kiran N Email & Phone Number

Bengaluru, Karnataka, India

• Managing Product deliveries in a timely manner involving seamless onsite/ offshore coordination and transparent communication with all stakeholders at all phases• Responsible in managing multiple projects product road map, FSD, User stories, Execution, Testing Delivery.• Independently develop the responsibilities and specifications for projects by identifying project phases and elements, studying project/client requirements, develop project teams, reviewing vendor/contractor bids and preparing cost estimates• Design, develop, deploy and support modules of large world-class enterprise-level product.• Participate in architectural design of product.• Develop high level development timelines based on project scope and understanding of the existing application code.• Evaluate new design specifications and raise quality standards, address architectural concerns.• Evaluate stability, compatibility, scalability, interoperability, and performance of the software product.• Demonstrate expertise through publication, presentations, white papers and event participation.• Proficient in working in larger team settings, collaborating with various partners across geographies.• Ability to prioritize quickly and optimize process and tools to reduce inefficiencies and scale the program• Manage multiple interdependent workstreams for end-to-end design and delivery of the product from MVP to Scale.• Responsible for the full product development lifecycle• Establish scalable processes and governance within the Platform Success team to ensure that consumption, adoption, retention and revenue expansion of the product or customers continues to grow• Develop an alternate course of action for completing a job should the initial plan fail • Make presentations to investors, business partners and company executives concerning different phases of a project Connect with 3rd parties for integration and partnership.

Bengaluru Area, India

• Ability to effectively manage competing tasks and priorities in a fast-paced fluid environment.• Ability to effectively change program requirements, changes to product roadmaps and manage compressed schedules while meeting business requirements. • Help drive improvements in quality processes, requirement definitions, scheduling, and reporting activities. Also contribute and lead a global and culturally diverse team of engineers.• Continuously learn and demonstrate competencies in new technologies, products, processes and solutions.• Management of schedules, defects, resource planning, and other support requirements for assigned programs.• Ensure adherence to budgets and established product roadmaps and schedules and track P&L and ensure that the desired percentage is met month on month.• Extensive experience with using project and program planning tools and software packages to create, manage and track project results. • Independently develop the responsibilities and specifications for projects by identifying project phases and elements, studying project/client requirements, develop project teams, reviewing vendor/contractor bids and preparing cost estimates. • Identifying project risks and developing risk mitigation plans. Making recommendations for executive action when required. • Developing a schedule of activities outlining program life cycle and responsibilities that when complete will meet the business plan expectations. • Providing detail and summary reporting of program status including progress and completion outlook. Identifying all issues of the project, including technical issues, and bring to resolution.

Bengaluru Area, India

• Head product management, designing software and lead development of InSync Practice Management System• Manage software development activities of multiple projects in different phases, including planning, initiation,execution, monitoring, control and closure.• Plan, design, execute the development using Agile methodology & tools like Jira, Confluence, TFS etc..• Work on Scrum meetings & plan the product and development road map.• Ensure compliance of privacy, security and regulatory standards dictated by HIPPA• Actively conduct market research, competitor product analysis and monitor trends and opportunities inhealthcare information technology industry and mobile platforms to strategize product designing• Deep domain experience in managing and implementing provider Healthcare IT projects• In depth understanding of Federal initiatives like ICD-10, ANSI X12 5010, etc.• Implementing of ANSI X12, 837, 835, 277, UB04, CMS1500 structures and integrating with third party applications. • Identify scope of improvement in existing system and suggest solution.• Testing / verification of new version release.• Design Troubleshooting plan on new issues reported by client.• Offer exclusive coordination and management for entire product developing actions

Bengaluru Area, India

MD On-Line, Inc. (MDOL) is a leading provider of electronic healthcare solutions that leverage data to improve practice efficiency and industry connectivity. Endorsed and co-branded by more than 40 major insurers for practices of all sizes, MDOL applies its cloud-based technology to optimize provider offices, improve the quality of patient care, and eliminate inefficiencies within our healthcare system. Its solutions encompass a network of more than 2200 payer organizations and are used by tens of thousands of healthcare providers nationwide.• Design smart work flow, Changes, Enhancements and Implement it in the software.• Work on Software Requirement Specifications for the developments team.• Help in developing compliant EMR/PMS being a core team member.• Understand business & vendors requirement and implementing it.• Keeping a track of the medical billing industry and making sure that the company is compliant (HIPAA). • Check for compliance and regulations and make sure the software always adheres to it.• Strong knowledge of ANSI X12, 837, 835, 277, UB04, CMS1500 structures.• Identify scope of improvement in existing system and suggest solution.• Testing / verification of new version release.• Offer exclusive coordination and management for entire product developing actions• Create/update knowledge base documents like user’s manual & training Manual.• Develop and maintain an excellent relationship with clients & the software development team

Bengaluru Area, India

Intivia InSync is a state-of-the-art, intuitive and integrated EMR and Practice Management system that enables healthcare professionals to provide superior patient care and enhance compliance with regulatory requirements. Joined the company at start up & was responsible for core product development on the PMS front.• Worked as a Head Product Management, designed software and lead development of InSync Practice Management System.• Managed software development activities of multiple projects in different phases, including planning, initiation, execution, monitoring, control and closure.• Approved and prioritized customer and sales team software change requests and incorporate them in product roadmaps and release plans. Quick turnaround of new features which increases revenue & customer retention.• Planned SDLC process, improve based on feedback and suggestions.• Planed, designed, executed the development using agile methodology & tools like Jira, Confluence, TFS, etc.• Headed daily Scrum meetings & plan the product and development road map.• Ensured compliance of security and regulatory standards dictated by HIPPA.• Implemented Privacy based rules to adhere PHI regulations• Followed NIST - USA (National Institute of Standards and Technology) standards for Privacy & Risk Management. • Actively conducted market research, competitor product analysis and monitor trends and opportunities in healthcare information technology industry and mobile platforms to strategize product designing• Strong knowledge of ANSI X12, 837, 835, 277, UB04, CMS1500 structures.• Identify scope of improvement in existing system and suggest solution.• Testing / verification of new version release.• Offer exclusive coordination and management for entire product developing actions• Create/update knowledge base documents like user’s manual & training Manual.• Develop and maintain an excellent relationship with clients & the software development team.

Bengaluru Area, India

e-Cosmos is an ODC for a Medical Software Company called Visionary Medical Systems Inc. based in Tampa, FL.• Train & Support clients using the EMR & PMS software.• Taking client requirement and analyzing the requirement and forwarding to the Programming team.• Keeping a track of the medical billing industry and make sure that the application is compliant. • Oversee the day-to-day operations of the 7 members team• Handle escalation, and sensitive accounts. • Set processes for training, support and implementation.

Bengaluru Area, India

•Setting up SO-HO networks.•Troubleshooting wireless network (802.11b & 802.11g).•Taking escalations and calling back clients as required.•Adhering to the call handling time, call quality and the schedule.•Manage the call queue and stretch the shift in case of high call volume

Bengaluru Area, India

• Worked as Senior Technical Support Associates for ISP module.•Providing Technical Support to customers across UK•Resolving Technical problems related to internet & internet connection•Up selling of Broadband connections and handling customer queries•Helping new recruits and taking escalations as required•Trained extensively on soft skills and behavioral skills training & telephone etiquette.