Rita Moore
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Rita Moore Email & Phone Number

Lead Release Train Engineer at Protective Life
Location: St Louis, Missouri, United States 11 work roles 2 schools
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Current company
Role
Lead Release Train Engineer
Location
St Louis, Missouri, United States
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Who is Rita Moore? Overview

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Quick answer

Rita Moore is listed as Lead Release Train Engineer at Protective Life, a with 3252 employees, based in St Louis, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Rita Moore.

Rita Moore previously worked as Lead Consultant at Infosys and Senior Agile PMO Director at Protective Asset Protection. Rita Moore holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Maryville University Of Saint Louis.

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Protective Life

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Profile bio

About Rita Moore

My passion is connecting business strategy through execution to exceed company & customer objectives. I thrive engaging business leaders and delivery teams to achieve successful outcomes. * Lean Six Sigma* Scaled Agile* Change Agent* Digital Transformation* Value Delivery* Collaborative Leader* Portfolio Management* Program Development* Conflict Resolution* Vendor Management* Client Relations* Talent Development* Executive Influence* Contract Negotiation* Mergers & AcquisitionSoftware: Microsoft Office (SharePoint, Word, PowerPoint, Excel, Visio), Azure DevOps, Jira

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Rita Moore's current company

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Protective Life
Protective Life
Lead Release Train Engineer
St. Louis, MO, US
Website
Employees
3252
AeroLeads page
11 roles · 27 years

Rita Moore work experience

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Lead Consultant

Current
Jul 2024 - Present

Senior Agile Pmo Director

Transformed traditional PMO into continuous delivery programs to balance large projects with short term customer & company priorities. Oversaw portfolios, delivery team sourcing & ROI. (Position Eliminated Due To RIF)* Consolidated Program Management of 3 acquisitions to a single company portfolio* Increased employee engagement quarter over quarter using retrospectives & creative feedback methods* Improved delivery time by 25% using Lean Agile delivery processes* Grew future leaders through mentorship and training Agile methodologies for continuous feedback/delivery* Integrated 40% of Product Delivery Teams resulting from acquisitions by aligning to value drivers* Decreased project tracking costs $40K annually through standardization of Azure DevOps

Aug 2019 - Feb 2024

Associate Director Technology-Channel Enablement

Des Peres, Missouri, United States

Led commission platform migration from 3+ legacy systems to SAP and established Human Assist UI Standards for Integrated Agent Tools in support of Omnichannel experience.*Managed $8B annual commissions platform migration in coordination with 12 agile teams* Initiated multiple backlogs, training and staffing for newly formed teams* Mentored and transitioned Product team responsibilities across 30+ cross trained resources * Created training for cross skilling 250+ Wireless Reps on streaming entertainment service support* Two-time President's Award Winner and High Performer

2017 - Aug 2019

Associate Technology Director

Des Peres, Missouri, United States

Led Digital Design & Optimization team for DIRECTV, U-verse, DTV NOW for application Troubleshoot & Resolve* Improved technical troubleshooting within myATT app 40%* Negotiated/Managed Infosys & Nokia vendor contracts

2015 - 2017 ~2 yrs

Technical Support Area Manager

Des Peres, Missouri, United States

Led Digital Messaging Application & Analytics Team responsible for Chatbot capabilities, authenticated SMS, & accompanying cost reductions* Achieved $1.5M annual cost reduction for troubleshooting support* Optimized Robocall/text compliance by establishing 3 comprehensive audit processes

2010 - 2015 ~5 yrs

Senior Technical Manager/Tools & Technology

Des Peres, Missouri, United States

Managed cross functional troubleshooting (Care) IVR team for Consumer segment* Drove $2M annualized cost savings for human channels in Consumer tech support* Initiated RFI/RFP for BehavioralAnalytics IVR's

2007 - 2010 ~3 yrs

Senior Vendor Manager/Specialist

Des Peres, Missouri, United States

Managed ~3K BPO (Convergys, Sutherland, Cognizant, Infosys, Accenture) agent resources U-verse technical support* Standardized 8 KPI's aligned to Critical to Quality (CTQ)* Delivered 6 crucial Service Level Agreements supporting E-911 teams

2006 - 2007 ~1 yr

Senior Sales Channel Account Manager-Mo, Ar, Ok & Ks Region

Des Peres, Missouri, United States

Led multi-state sales team to recruit, contract and train 3rd party companies to promote and secure AT&T contracts with business customers* Exceeded 150% of sales target annually

2003 - 2006 ~3 yrs

Billing/Audit Implementation Manager

Greater St. Louis

Conducted billing audits for Midwest business customers to ensure client satisfaction* Developed & implemented rules of engagement processes to decrease processing time, increase reliability & automate audits by product for savings of >$250K annually

2001 - 2003 ~2 yrs

Marketing Manager-Business Smart Moves

Greater St. Louis

Initiated contracts with commercial real estate firms across 4 state (MO, KS, AR & OK) territory* Achieved 200% of annual sales target

2000 - 2001 ~1 yr
Team & coworkers

Colleagues at Protective Life

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2 education records

Rita Moore education

FAQ

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What company does Rita Moore work for?

Rita Moore works for Protective Life.

What is Rita Moore's role at Protective Life?

Rita Moore is listed as Lead Release Train Engineer at Protective Life.

Where is Rita Moore based?

Rita Moore is based in St Louis, Missouri, United States while working with Protective Life.

What companies has Rita Moore worked for?

Rita Moore has worked for Protective Life, Infosys, Protective Asset Protection, and At&T.

Who are Rita Moore's colleagues at Protective Life?

Rita Moore's colleagues at Protective Life include Dylan Faust, Jamelle Mason, Ashley Carlisle, Daniel Johnston, and Tad Horst.

How can I contact Rita Moore?

You can use AeroLeads to view verified contact signals for Rita Moore at Protective Life, including work email, phone, and LinkedIn data when available.

What schools did Rita Moore attend?

Rita Moore holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Maryville University Of Saint Louis.

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