Rita C. Palacios Email & Phone Number

Phoenix, Az, United States

Serves as a primary course instructor for a variety EHR courses that are offered to train new or transferring Mayo Clinic employees on EHR functionality as well as for specific training events, initiatives, and upgrades.Involved in assisting with curriculum and end user resource materials design and validation in areas of responsibilities, which may include collaboration with an instructional designer or senior instructional designer. Serves as primary customer relationship manager to assigned service lines, systems and special projects

Phoenix, Arizona, United States

Collaborate with Inpatient Instructional Designers to develop quick reference guides, eDemos, and training materials. Coordinate meetings with requestors to gather detailed information for ClickUp requests, ensuring effective delivery of educational content. Create Nova Notes for Inpatient Nursing in Rise 360, preparing for upcoming upgrades. Familiar with Inpatient Nursing workflows and proficient in best practices for documentation. Strong collaboration and communication skills, working effectively with Inpatient Nursing staff and subject matter experts. Skilled in troubleshooting and resolving issues related to Inpatient Nursing workflows and documentation.

San Antonio, Texas Metropolitan Area

Completed Epic Credentialed training in EpicCare Ambulatory, Phoenix, Bones, Healthy Planet, Kaleidoscope, and several specialties. Developed and edited end-user and Provider curriculum and training plans. Conducted in class, recorded and WebEx remote training to Ambulatory end-users and Providers leading up to go-live. Responded to and handled end-user Epic inquiries in a timely manner in the health system’s call center leading up to go-live. Provided at the elbow and command center support during the go-live implementation for University Health System. Produced Super User and Ambulatory Nurse Shared curriculum for post go-live training. Conducts in class Super User and Ambulatory Nurse Shared refresher training post go-live. Leads the MD Lab Personalization training for newly hired IP and OP Providers. Creates and edits Ambulatory tipsheets and quick start guides. Responsible for uploading and maintaining the Ambulatory dashboards. Works closely with Nurse Educators in determining the MA’s and LVN’s training needs. Continuous floor/clinic support for all UHS Ambulatory clinics.

San Antonio, Texas

Effectively provide technical assistance and educational support for users utilizing health information technology (HIT). Educate and train end users on an on-going basis to improve knowledge and use of products. Provide daily, on-going, face to face Allscripts Sunrise EMR training to clinical staff. Develop training material for hardware and software implemented at UHS. Collaborate with other IT departments for software and hardware rollouts. Works closely with Nurse Educators in creating training material monthly. Maintains relationships with and is the liaison between clinical staff and IT. Lead Ambulatory classroom trainer for go-live updates for the EMR.

Austin, Texas Area

Graduated Spring 2013 from an intensive 9 week, full time program that provides a comprehensive overview of the fundamentals of health IT.Completed coursework includes the business of medicine; fundamentals of health information technology; workflow, project management, change management; and the theory and practice of electronic health records and health information exchanges, including hands-on exercises with eClinicalWorks, Allscripts, Vitera, e-MD, and Greenway.Participating in a 10-day practicum experience at UT Southwestern Medical Center, Dallas, TX.Collaborated with a partner to create and present a research poster to health IT professionals on telepsychiatry and patient satisfaction.

Buda, Tx

Networked with national partners for the on-going provision of library and health resource information. Lead role in the coordination and set-up of distance learning web conferencing including webinars, video conferencing, and telehealth activities. Conducted special population research and health information to support the organization’s growth and expansion efforts. Classified and catalogued material for electronic posting for the online library via the NCFW website.

Master Of Science - Ms, Health Informatics

Bachelor Of Science, Criminal Justice

Activities and Societies: Sigma Lambda Alpha, Mortar BoardBS in Criminal Justice, Graduated Cum Laude, minor in Social Work

Health Information Technology And Exchange Specialist Certificate, Health Information Technology

Certificate, Integrated Circuit Layout & Design Specialization