Rita Jackson Email & Phone Number

Lawrenceville, GA, US

• Results-driven IT professional with a strong focus on project management and team leadership across diverse sectors, including banking and technology, skilled in strategizing and implementing IT solutions that align.
• DeNovo (New Branch Opening) - Responsible for organizing shipping and arrival of equipment with vendors, coordinated with support services to ensure the branch opened on time and within budget. Thirty branches opened.
• End of Life hardware replacement – Included Meraki switches, Cisco Firewall, and Dataprobe iBootbars. Conducted inventory assessment among the 500+ branches. Created timeline for replacement, researched potential new.
• Multi-Factor Authorization – worked with 900 Lendmark branches and remote employees to upgrade laptop security using Yubi Keys. Oversaw scheduling appointments and FedEx deliveries. Maintained project timeline by.

• Developed budget by identifying expenses related to the project such as material costs, labor, permits, and other fees associated with the renovation project. Selected inventory including existing furniture, fixtures.
• Maintained the administration and maintenance of the organization's IT equipment. Tracked the inventory of all hardware and software assets, such as license counts, timetable of necessary upgrades. This led to a 20%.
• Maintained control over dependent and parallel projects, ensuring that all projects were delivered on time, within scope, and budget.

Columbia, MD, US

• Co-lead for the project to upgrade Tidal Enterprise Scheduler to the latest version.
• Led project to retire CVS (Concurrent Version System). Replaced by installing TortoiseSVN. Monitored IT project streams and changes.
• Achieved 99.999% uptime for Sterling File Gateway and Tidal Enterprise Scheduler (TES). Set up and coordinated production schedules with internal clients.
• Assisted in investigation and problem resolution. Used SharePoint for collaboration to stay up-to-date and coordinate team efforts on projects. Created and maintained runbook/SOP documentation, including vendor contact.

Atlanta, GA, US

• Direct report to Executive Director; managed 3 teams of up to 22 employees, including offshore. Oversaw hiring, and scheduling, employee relations, development, and training. Responsible for performance review and.
• Developed and implemented data management policies and procedures to ensure data integrity, security, and access while maintaining compliance
• Collaborated with IT teams to improve data infrastructure, including selecting and implementing appropriate tools and technologies.
• Managed Disaster Recovery within the organization. Tested plan as requested or required.
• Responsible for production budget, software, service contracts.
• Collaborated with internal customers, managed production problems/tickets resulting in timely effective resolutions.

Atlanta, GA, US

• Led a team of 10 employees including offshore.
• Provided onsite and remote primary support for all production environments including event alerting and batch management helping maintain SLA.
• Maintained change control policies, coordination, production release, standards, processes, and guidelines. This resulted in better communication within the team and a more positive implementation process.
• Prioritized and assigned daily workload from monitoring tools and change management systems.
• Worked with development teams to design, develop, and implement additional application support services to enforce the SDLC within the Enterprise Management Framework.
• Total Number of Processes Run & Monitored per Month, manual or Tidal Scheduler - 11,300 o Total number of monthly file moves manual or Sterling Enterprise - 155,000o Ad hoc file moves per month manual or Sterling.

Atlanta, GA, US

• Project lead for migration of Tidal software to the latest version.
• Worked independently to design, develop, and QA production jobs into the Enterprise Scheduler according to the desired functional design specification documents provided by the business. These production jobs were.
• Utilized best practice methodologies, tools, and techniques to improve the effectiveness of deliverables and efficiency of deliverable preparation.
• Facilitated root cause analysis meetings with ETL developers, DBA’s, and Unix Administrator to resolve production failures.
• Assisted Business Analyst in the creation of functional requirements and process flow.
• Administrator/Owner for Tidal Scheduler. First level support for the Tidal Scheduler related issues.

Bs, Computer Information Systems

Education record

Education record