Rita Jackson Email & Phone Number

Atlanta, Ga, Us

Lawrenceville, Ga, Us

Results-driven IT professional with a strong focus on project management and team leadership across diverse sectors, including banking and technology, skilled in strategizing and implementing IT solutions that align with business objectives. Able to break projects into doable actions while setting realistic project timeframes. Liaised with clients to identify and define their requirements, scope, and objectives to assign tasks to internal teams and vendors. Analyzed risks and opportunities, acted as point of contact for communication, relaying project status information to relevant parties. Monitored progress, resolved any issues that arose during the project. Created and maintained comprehensive project documentation, plans, and reports.• DeNovo (New Branch Opening) - Responsible for organizing shipping and arrival of equipment with vendors, coordinated with support services to ensure the branch opened on time and within budget. Thirty branches opened in 2023, 25 are scheduled to open in 2024. Kept a high level of communication with all resources with meeting updates.• End of Life hardware replacement – Included Meraki switches, Cisco Firewall, and Dataprobe iBootbars. Conducted inventory assessment among the 500+ branches. Created timeline for replacement, researched potential new equipment, evaluated compatibility with project owner and Asset Mgmt, developed a communication plan to manage user expectations throughout the process, ensuring a smooth transition with minimal disruption to the branches.• Multi-Factor Authorization – worked with 900 Lendmark branches and remote employees to upgrade laptop security using Yubi Keys. Oversaw scheduling appointments and FedEx deliveries. Maintained project timeline by removing any roadblocks (ex. employee schedules).

• Developed budget by identifying expenses related to the project such as material costs, labor, permits, and other fees associated with the renovation project. Selected inventory including existing furniture, fixtures, and amenities. Created milestones and task lists for each phase of renovation.• Maintained the administration and maintenance of the organization's IT equipment. Tracked the inventory of all hardware and software assets, such as license counts, timetable of necessary upgrades. This led to a 20% reduction in equipment downtime.• Maintained control over dependent and parallel projects, ensuring that all projects were delivered on time, within scope, and budget.

Columbia, Md, Us

• Co-lead for the project to upgrade Tidal Enterprise Scheduler to the latest version. • Led project to retire CVS (Concurrent Version System). Replaced by installing TortoiseSVN. Monitored IT project streams and changes. • Achieved 99.999% uptime for Sterling File Gateway and Tidal Enterprise Scheduler (TES). Set up and coordinated production schedules with internal clients. • Assisted in investigation and problem resolution. Used SharePoint for collaboration to stay up-to-date and coordinate team efforts on projects. Created and maintained runbook/SOP documentation, including vendor contact information, safety warnings, and compliance regulations.

Atlanta, Ga, Us

• Direct report to Executive Director; managed 3 teams of up to 22 employees, including offshore. Oversaw hiring, and scheduling, employee relations, development, and training. Responsible for performance review and salary increase recommendations. Retained 100% retention.• Developed and implemented data management policies and procedures to ensure data integrity, security, and access while maintaining compliance• Collaborated with IT teams to improve data infrastructure, including selecting and implementing appropriate tools and technologies.• Managed Disaster Recovery within the organization. Tested plan as requested or required.• Responsible for production budget, software, service contracts.• Collaborated with internal customers, managed production problems/tickets resulting in timely effective resolutions.• Increased SLA by 24% by implementing a proactive approach to problem resolution before customer impact.

Atlanta, Ga, Us

• Led a team of 10 employees including offshore.• Provided onsite and remote primary support for all production environments including event alerting and batch management helping maintain SLA.• Maintained change control policies, coordination, production release, standards, processes, and guidelines. This resulted in better communication within the team and a more positive implementation process.• Prioritized and assigned daily workload from monitoring tools and change management systems.• Worked with development teams to design, develop, and implement additional application support services to enforce the SDLC within the Enterprise Management Framework.• Total Number of Processes Run & Monitored per Month, manual or Tidal Scheduler - 11,300 o Total number of monthly file moves manual or Sterling Enterprise - 155,000o Ad hoc file moves per month manual or Sterling Enterprise – 4,500

Atlanta, Ga, Us

• Project lead for migration of Tidal software to the latest version.• Worked independently to design, develop, and QA production jobs into the Enterprise Scheduler according to the desired functional design specification documents provided by the business. These production jobs were moved from Oracle, Unix Cron, and Informatica schedulers.• Utilized best practice methodologies, tools, and techniques to improve the effectiveness of deliverables and efficiency of deliverable preparation.• Facilitated root cause analysis meetings with ETL developers, DBA’s, and Unix Administrator to resolve production failures.• Assisted Business Analyst in the creation of functional requirements and process flow.• Administrator/Owner for Tidal Scheduler. First level support for the Tidal Scheduler related issues. • Promoted jobs from development to Tidal Scheduler production environment.

Bs, Computer Information Systems

Education record

Education record