In this role, I am responsible for driving revenue growth and optimizing reservation strategies across our luxury hotel portfolio, while managing a dedicated team of six professionals. Our properties include:- Altis Avenida Hotel: An affiliated member of Preferred Hotels & Resorts- Altis Belém Hotel & Spa: Home to a Michelin-starred restaurant, Feitoria, and a proud member of Design Hotels- Altis Grand Hotel: A flagship property known for its luxurious accommodations and… Show more In this role, I am responsible for driving revenue growth and optimizing reservation strategies across our luxury hotel portfolio, while managing a dedicated team of six professionals. Our properties include:- Altis Avenida Hotel: An affiliated member of Preferred Hotels & Resorts- Altis Belém Hotel & Spa: Home to a Michelin-starred restaurant, Feitoria, and a proud member of Design Hotels- Altis Grand Hotel: A flagship property known for its luxurious accommodations and extensive conference facilities.- Altis Prime: An all-suite hotel that combines comfort with style, perfect for extended stays.- Altis Suites: Offering spacious and fully equipped apartments, ideal for families and long-term guests.- Altis Porto Hotel: The newest addition to Altis Hotels portfolio, recently opened in the vibrant city of Porto Show less

Hotel refurbishment project that took place in 2019 / first quarter of 2020:Organise Head of Departments and procedures across all construction phases in light of hotel renovations taking placeMonitor project progress status and attend to all interruptions and problems affecting operations and revenue management (inventory managament) in conjunction with Director of EngineeringServe as point of reference for all matters concerning planning and communication in relation to daily… Show more Hotel refurbishment project that took place in 2019 / first quarter of 2020:Organise Head of Departments and procedures across all construction phases in light of hotel renovations taking placeMonitor project progress status and attend to all interruptions and problems affecting operations and revenue management (inventory managament) in conjunction with Director of EngineeringServe as point of reference for all matters concerning planning and communication in relation to daily hotel operationsHotel operations main point of contact for all pos construction handover floor phasesIntegration on the snagging team and close coordination of works with Housekeeping department♦ Developed and delivered training focused on renovations.♦ Accomplished 2019 Reputation Performance Score budgeted for hotel during renovations. ♦ Contributed to hotel achieving 4* Forbes first-ever application during renovation year. Show less

Supported Revenue Manager with planning, organising, and performing of all RM duties for two properties: Sofitel London St James and Ibis Styles Edinburgh Centre St Andrew SquareOversaw development and advancement of reporting tools utilised for pick-up, forecasting, and month-end reporting. Aided Revenue Manager with constructing hotel results and preparing budgets. Performed weekly audits on various POS including price and content relatedProficient in using EzRMS and STR… Show more Supported Revenue Manager with planning, organising, and performing of all RM duties for two properties: Sofitel London St James and Ibis Styles Edinburgh Centre St Andrew SquareOversaw development and advancement of reporting tools utilised for pick-up, forecasting, and month-end reporting. Aided Revenue Manager with constructing hotel results and preparing budgets. Performed weekly audits on various POS including price and content relatedProficient in using EzRMS and STR reports♦ Led introduction of the new RM software system / member of the pilot team - Ideas G3 for both properties♦ Developed new reporting tool to measure daily pick up on room nights by market segment♦ Integration on the team in charge of the introduction of the RM system for F&B Show less

Attended career development School of Excellence program intended to create next generation of operational managers and gained experience in various departments including guest relations, front office, housekeeping, and engineering.

Leading a team of 6 people and active role on recruitmentManaged the hotel Sales & Marketing budgetDirectly overseeing Corporate & Airlines accounts as well as the Groups & Events departmentDirect supervision of the Preferred Hotels & Resorts accountEstablished marketing initiatives and partnerships, including travel exhibitions participationExecuted PR & Communications management duties inclusive of monitoring corporate image frequently, design and review online… Show more Leading a team of 6 people and active role on recruitmentManaged the hotel Sales & Marketing budgetDirectly overseeing Corporate & Airlines accounts as well as the Groups & Events departmentDirect supervision of the Preferred Hotels & Resorts accountEstablished marketing initiatives and partnerships, including travel exhibitions participationExecuted PR & Communications management duties inclusive of monitoring corporate image frequently, design and review online contentProject: Assistance in the opening of a 4* Hotel in Namibe, Angola - Hotel Infotur Namibe♦ 70% growth on room sales over the Preferred Hotels & Resorts channel in one year (2012 - 2013) ♦ 60% growth on F&B banqueting sales in one year (2012 - 2013) ♦ Negotiation & implementation of new hotel uniforms and new hotel room amenities♦ Organization of strict protocol Governmental events Show less

Development of sales and marketing actions for the 10 hotels in the Alentejo RegionCoordination of Fam, Press trips and corporate inspection visitsAnalysis of supply competitionProduct development and sales activities with local communitiesActively seeking new sales opportunities through sales calls, sales visits and networkingSales analysis reporting by market segment and conversion rate

Overseeing all elements of groups & events planning involving events logistics and negotiating contracts for 14 hotelsCoordination of Fam, Press trips and corporate inspection visitsMonitoring of contracted servicesAnalysis of supply competitionProduct development and sales activities with local communitiesActively seeking new sales opportunities through sales calls and networkingSales analysis reporting by market segment and conversion rate♦ Created tracking… Show more Overseeing all elements of groups & events planning involving events logistics and negotiating contracts for 14 hotelsCoordination of Fam, Press trips and corporate inspection visitsMonitoring of contracted servicesAnalysis of supply competitionProduct development and sales activities with local communitiesActively seeking new sales opportunities through sales calls and networkingSales analysis reporting by market segment and conversion rate♦ Created tracking system to analyse conversion rates for all groups & events queries coming through to the 14 hotels♦ Developed and delivered groups & events queries trainings to the FO and F&B teams Show less

Cross training in Kitchen, Rooms Division, F&B and Groups & Events, managing for 2 months the restaurant Casa do Leão at Castelo de São Jorge in Lisbon

Front Office Procedures | Reservations | Concierge | Complaints managementManagement or groups and events queries as well as pricing management on the POS platforms under the supervision of the General Manager

B2B Customer Relationship Management (CRM Management)Back office updating and website content management Developing marketing and communication actions and activities

B2B CRM (Customer Relationship Management) with existing and potential clientsCommunication Actions: Press Releases, Newspapers articles and Ads Business development with new markets – African JobfairOrganization and partaking in several events - job fairs and senior exhibitions