Rita S. Email & Phone Number

United States

Global

• Shared visually appealing photos and videos from travels, showcasing a keen eye for content creation
• Crafted engaging captions to tell compelling travel stories, demonstrating storytelling skills.
• Utilized a mix of social media platforms such as Instagram, TikTok, and Facebook, showcasing adaptability and diverse platform experience.
• Narrated travel experiences and adventures through stories, emphasizing the ability to engage an audience with storytelling.
• Provided travel tips, recommendations, and insights, showing a genuine excitement for solving problems and helping the audience.
• Monitored analytics to understand content performance, showcasing an analytical mindset.

• Pinterest Strategy - Developed and implemented a Pinterest strategy aligned with the brand's visual identity, considering the unique features of the platform.
• Content Creation and Optimization - Curated visually appealing and relevant content for Pinterest, optimizing images, captions, and descriptions to enhance discoverability.
• Pinterest Analytics - Utilized Pinterest analytics tools to track Pin performance, measure engagement, and gain insights into the effectiveness of the Pinterest strategy.
• SEO and Keyword Optimization - Conducted keyword research and optimized Pinterest content with relevant keywords for improved searchability.

• Social Media Manager:
• Strategy Development - Developed and implemented a comprehensive social media strategy aligned with organizational goals and target audience..
• Content Creation and Scheduling - Created engaging content for various social media platforms, aligning with best practices for optimal reach and engagement.
• Community Engagement - Fostered community engagement by actively responding to comments, messages, and mentions, building strong brand loyalty.
• Analytics and Reporting - Monitored social media metrics and analytics, providing regular reports to assess campaign performance and track key performance indicators (KPIs).Podcast Editing:
• Edit podcast episodes into captivating short-form content.

• K-12 Students and AdultConversational EnglishCreating Class CurriculumLeading the online discussion of the course material via forums and webchat
• Encouraging and engaging with students to speak in English
• Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
• Kept students on task with proactive behavior modification and positive reinforcement strategies

Malaysia

• ESL Teacher
• Provided changes to class curriculum based on students educational needs
• Hosted grammar, speaking, and writing activities and games for students
• Maximizing students talk time through oral tests and presentations
• Taught ESL to 20+ students with varied cultural backgrounds in an international classroom to prepare them for IELTS
• Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities

Bali, Indonesia; Cebu, Philippines; Siem Reap, Cambodia

Teach English grammar, phonics, and vocabulary to adults and childrenResponsible for lesson planning 4 hours of teaching per day Teach and maintain discipline in classrooms of 10+ students

• Serves as the executive assistant for the Chairman and CEO of 50+ year old company that specializes in label, nameplates, decals, overlays, graphical design and digital printing for hundreds of customers nationwide
• Single resource responsible for all administrative duties managed in the entire office of 20+ employees which includes but is not limited to answering phones, order entry, order filling, invoicing, shipping and receiving
• Customer service representative responsible for relationship management of customers who order customer material including artwork approval, troubleshooting, expediting, shipping and receiving of any and all custom work
• Processes over 100+ customer orders each week including invoicing and collection of past due payments
• Serves as the key contact for the Chairman and CEO to delegate any miscellaneous task in order to help run the business effectively

Newark, New Jerse

• Managed a portfolio of 500+ accounts with approximately $5MM in accounts receivable for the second largest bank holding company in the United States specializing in multination banking and financial serves
• Served as senior specialist of focused on collecting past due credit card debt from 30 to 180 days past due prior to the debt being passed on to the collections agency
• Offered customers a multitude of services to assist with debt repayment from payments plans, debt management programs, account holds in order to reach targeted goals on financial recover each month
• Established relationships with customers through monthly reminder phone calls and voicemails to ensure repayment plans were met as agreed upon in an effort to protect assets of unsecured credit card loans
• Practiced effective negotiation techniques to encourage customers to take advantage of various programs resulting in mitigation of loan losses and additional credit protection for the account owners

Newark, New Jersey

• Responsible for all incoming phones calls (over 100 per day) received in the office regarding credit cards inquires, late fee management, interest rate information and bank product and services offers related to credit.
• Measured on how many calls processed per hour (goal was 8 – 10/hour), length of call time, ability to resolve customer issue, sell of bank products and services, customer assistance capabilities and commercial.
• Trained to assist customers with detailed information regarding unsecured credit cards, secured cards, business cards and consumer lending in an effort to market both affinity and non-endorsed brands