Ritch Tolbert Email & Phone Number

San Francisco, California, United States

Manages customer implementations and integrations of the DocuSign Agreement Cloud (DAC) products. Leads and provides product recommendations, configurations, and technical and business use expertise for DocuSign Applications. Understands data and network security, ensures proactive communication to clients and internal staff, manages enhancement.

Reston, Virginia, United States

As a detail-oriented, self-motivated, and results-driven service-delivery professional, worked through ambiguity and quickly prioritized deliverables in an agile, fast-paced environment. Provided winning proposals, post-sales deployments, and support. Worked with 28 customers, sales, and services partners to kick off projects, install software, train.

Houston, Texas, United States

Enabled first-of-a-kind business and retail sales analytics by designing and developing an RPA robot, or bot, integrating a new point-of-sale (POS) system with a time and attendance tracking system. Updated and replaced two system integrations between the new POS system and a customer loyalty and engagement system and an eCommerce web application, enabling.

Houston, Texas, United States

• Drove the strategic management and implementation of ECRM strategies and functions. Identified and established program and departmental goals and objectives in alignment with corporate strategy, business need, and.
• Developed and implemented a global records management system including an enterprise taxonomy to consistently classify information. Maintained the enterprise records retention schedule and refreshed policies and legal.
• Successfully piloted and implemented Kira Systems for contract analytics, reducing from days to minutes the time and effort required to find, extract, and review significant contract information.
• Identified the opportunity and successfully implemented i2k Connect for enterprise search, leveraging the artificial intelligence platform to automatically classify, analyze, tag, and reveal high-value knowledge locked.
• Using Active Navigation, quarantined the redundant, obsolete, and trash files from shared file systems worldwide reducing storage by 40%, protecting personal information, reducing company risk, and decluttering the.
• Developed and successfully implemented, operated, and supported the first-of-a-kind text analytics for oil and gas agreements, reducing people-dependent turnaround times for document identification or research and.

Houston, Texas, United States

• Served as the thought leader and knowledge manager for service delivery. Developed offerings including template proposals and statements of work. Created a delivery methodology including work products and deliverable.
• Developed and executed a detailed roadmap of Records Management projects yielding an up-to-date retention schedule, policies and procedures, file plan, information governance, and new systems.
• Designed and implemented an image management system for easily capturing, storing, and distributing hundreds of thousands of documents and data elements per year amongst 63 worldwide offices.
• Developed an application to reduce the time required for extracting, validating, transforming, and loading received engineering design basis data into a company’s engineering information warehouse.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Computer Science