Ritch Tolbert Email & Phone Number

San Francisco, California, United States

Manages customer implementations and integrations of the DocuSign Agreement Cloud (DAC) products. Leads and provides product recommendations, configurations, and technical and business use expertise for DocuSign Applications. Understands data and network security, ensures proactive communication to clients and internal staff, manages enhancement requirements and escalations, understands simple to complex business requirements and designs scalable solutions to meet immediate and growing needs. Leads impactful engagements by anticipating the needs of clients and ensuring the alignment of internal and external teams focused on the DAC platform. Drives conversations and decisions across many internal organizations such as Support, Product Management, Sales, and Business Development.

Reston, Virginia, United States

As a detail-oriented, self-motivated, and results-driven service-delivery professional, worked through ambiguity and quickly prioritized deliverables in an agile, fast-paced environment. Provided winning proposals, post-sales deployments, and support. Worked with 28 customers, sales, and services partners to kick off projects, install software, train teams, and develop plans, policies. processes, and taxonomies ensuring success with best-in-class file analytics software for data governance, migration, e-discovery, and business intelligence solutions.Successfully indexed hundreds of terabytes of unstructured data safely reducing its volume by 30-plus percent improving findability and reducing operational risk and storage costs.

Houston, Texas, United States

Enabled first-of-a-kind business and retail sales analytics by designing and developing an RPA robot, or bot, integrating a new point-of-sale (POS) system with a time and attendance tracking system. Updated and replaced two system integrations between the new POS system and a customer loyalty and engagement system and an eCommerce web application, enabling a more efficient online order fulfillment process company wide.

Houston, Texas, United States

Drove the strategic management and implementation of ECRM strategies and functions. Identified and established program and departmental goals and objectives in alignment with corporate strategy, business need, and regulatory requirements. Oversaw the management of all physical and electronic records, record centers, and offsite physical record archives for the organization.• Developed and implemented a global records management system including an enterprise taxonomy to consistently classify information. Maintained the enterprise records retention schedule and refreshed policies and legal preservation systems while championing ECRM practices company-wide.• Successfully piloted and implemented Kira Systems for contract analytics, reducing from days to minutes the time and effort required to find, extract, and review significant contract information.• Identified the opportunity and successfully implemented i2k Connect for enterprise search, leveraging the artificial intelligence platform to automatically classify, analyze, tag, and reveal high-value knowledge locked within data assets, shortening project durations from weeks to hours or minutes.• Using Active Navigation, quarantined the redundant, obsolete, and trash files from shared file systems worldwide reducing storage by 40%, protecting personal information, reducing company risk, and decluttering the shared space making it easier and faster to locate the data people need most.• Developed and successfully implemented, operated, and supported the first-of-a-kind text analytics for oil and gas agreements, reducing people-dependent turnaround times for document identification or research and analysis of questions from weeks or days to next or same business day.• Eliminated the need and practice of payrolling or employing personnel to walk documents from office-to-office or person-to-person for the required reviews and signatures by implementing DocuSign enterprise-wide for electronic signatures.

Houston, Texas, United States

Served as the thought leader and knowledge manager for service delivery. Developed offerings including template proposals and statements of work. Created a delivery methodology including work products and deliverable templates and utilized software delivery expertise in new business and marketing efforts. Created program structures, related projects, and reporting processes. Analyzed system requirements and ensured that systems offered security, were effectively integrated with other applications, and worked at optimal levels.• Developed and executed a detailed roadmap of Records Management projects yielding an up-to-date retention schedule, policies and procedures, file plan, information governance, and new systems.• Designed and implemented an image management system for easily capturing, storing, and distributing hundreds of thousands of documents and data elements per year amongst 63 worldwide offices.• Developed an application to reduce the time required for extracting, validating, transforming, and loading received engineering design basis data into a company’s engineering information warehouse.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Computer Science