A strategic technocrat, offering over 11 years of rich and qualitative experience in IT Operations, Product and Application Support, Virtualization, Incident Management, and Troubleshooting .Key Result Areas:● As a key team member, provided comprehensive application support for Philips RPM applications, resolving Level 2 client escalations and queries via Zendesk & ServiceNow ticketing tool .● Successfully upgraded the ECC application to the latest version and configured analytics reports.● Managed devices associated with client organizations using SureMDM and 2net/Qualcomm.● Facilitated new customer onboarding by creating new org environments in Salesforce and handling user management tasks such as creating new users, sites, and public groups.● Managed issues during the implementation phase of Ecc (E Care-Coordinator) and facilitated the export/import of clinical content into Salesforce using the data import wizard.● Configured site-based security and interfaces with our application, including named credentials and generating certificates.● Oversaw org license management and executed scripts to activate/publish objects in Salesforce.● Enabling and creating service identities for onboarding services and microservices via the patient configuration tab in Salesforce● Implementing end-user CRUD operations using Postman and provided support for Australia's ENGAGE product issues related to data transmission over message broker servers.● Utilized ADB file logs from tablets to troubleshoot issues with the Ecp application and managed user deactivation, org data extraction, and tablet deactivation.● Proficiently resolved issues with message broker servers impacting data transmission to Salesforce environments or tablets.

Roles and Responsibilities● Professionally trained on SPARC processor based v240, v440, T1000, T2000, T3-x, T4-x, T5-x, T7-x and M-series servers.● Exposure in to Solaris 9, 10 and 11 OS.● Remote server troubleshooting of Oracle SPARC servers through XSCF, ILOM and SC (Service Controller) via GUI and CLI. And providing the action plan.● Working on Automated service request (ASR) Application, developed for remote monitoring of the Linux and Solaris OS based servers.● Experience in Handling the Technical issues and Operations for End user computing in server management.● Experience on ITIL standards and practices in IT service management.● Performing OS and hardware log analysis to find root cause of OS/Hardware/Application failure on Linux/Solaris servers.Trainings Attended : Basic level AWS Training, Oracle Cloud Trainings and interested to work in Cloud Computing and Infrastructure.Professional Visit : Visited Oracle 95 Network Drive lab, Burlington (Unites States) for hands on training on server hardware.