Ritesh Kumar Sahu Email & Phone Number

Bengaluru, Karnataka, India

• A strategic technocrat, offering over 11 years of rich and qualitative experience in IT Operations, Product and Application Support, Virtualization, Incident Management, and Troubleshooting.Key Result Areas:
• As a key team member, provided comprehensive application support for Philips RPM applications, resolving Level 2 client escalations and queries via Zendesk & ServiceNow ticketing tool.
• Successfully upgraded the ECC application to the latest version and configured analytics reports.
• Managed devices associated with client organizations using SureMDM and 2net/Qualcomm.
• Facilitated new customer onboarding by creating new org environments in Salesforce and handling user management tasks such as creating new users, sites, and public groups.
• Managed issues during the implementation phase of Ecc (E Care-Coordinator) and facilitated the export/import of clinical content into Salesforce using the data import wizard.

Bangalore

• Roles and Responsibilities
• Professionally trained on SPARC processor based v240, v440, T1000, T2000, T3-x, T4-x, T5-x, T7-x and M-series servers.
• Exposure in to Solaris 9, 10 and 11 OS.
• Remote server troubleshooting of Oracle SPARC servers through XSCF, ILOM and SC (Service Controller) via GUI and CLI. And providing the action plan.
• Working on Automated service request (ASR) Application, developed for remote monitoring of the Linux and Solaris OS based servers.
• Experience in Handling the Technical issues and Operations for End user computing in server management.

Bengaluru, Karnataka, India