Ritika Duggal Email & Phone Number

British Columbia, Canada

• E2E RMA management for CANADA, USA, and LATAM.• Timely and accurately processing customer RMA to ensure Fortinet SLA is met.• Diligent and holistic detailed review of ticket attributes to ensure appropriate course of action.• Deliver timely and professional customer support regarding statuses.• Manage internal and external RMA related escalations according to Fortinet standard protocols.• Engage with PMO team and customers to resolve any challenges.• Work closely with PMO team regarding part shortages and alternative solutions.• Monitor outstanding returns to perform reverse asset recovery in efforts to improve repair contribution.• Monitor inventory transfers to RMA depots to ensure timely RMA process completion.• Participate in the Failure Analysis request process, escalate accordingly.

Richmond, British Columbia, Canada

Provide technical support services for a suite of mine productivity solutions including fleet management, asset health, collision avoidance, mining business analytics, and high-precision machine guidance to customers within the mining industry  Test and prepare large range of hardware and cabling for mine sites globally.  Prepare and configure networking equipment. Test, troubleshoot and repair company equipment both remotely for on-site Client Services and in house. Document preparation procedures and any configuration requirements.  Review and contribute to process improvements. Promoted in December 2020 based on performance.

Richmond, British Columbia, Canada

Wenco is a subsidiary of Hitachi Construction Machinery headquartered in Vancouver, offering a suite of mine productivity solutions including fleet management, asset health, collision avoidance, mining business analytics, and high-precision machine guidance. It has offices in Canada, Africa, Australia and US with a staff of 100 employees in head office. ➪ Promoted to Logistics & Hardware Coordinator based on quality of work as an Office Administrator.➪ Inspect and diagnose incoming computer systems and preparation of repair quotations and Purchase Orders using ERP system.➪ Follow and document hardware-testing procedures.➪ Perform quality control tests on RMA hardware to verify repairs.

Richmond. Bc

➪ Assisted with onboarding of all new hires including computer set up, and security. ➪ Arranged business travel for Technical staff. Maintained travel risk log and International SOS Report.

Vancouver, Bc

➪ Managed relationships with vendors and business support services.➪ Prepared Customer Support Process and Documentation for the company.➪ Introduced an Online Payment System for the company’s website.

Vancouver, Bc

Facilitated the delivery of technology-enabled testing and assessment solutions by training new Test Administrators on security procedures, processes, providing test instructions to examinees and ensuring strict compliance with testing standards and protocols

Mohali, India

➪ Worked on a statewide area network project connecting 179 government offices in the State of Punjab for IT development and effective e-governance.➪ Learnt in a real work situation about different networking, how to build firewalls security and taught Open System Interconnection (OSI) model gaining an understanding of the seven layers of the model used to connect offices statewide.

Himachal Pradesh, India

➪ Created a training and development questionnaire using Kolbe’s Experiential learning theory to understand employee’s personal goals and how the aligned with the corporate goals with the objective to improve employee performance.

Himachal Pradesh, India

Luminous Power Technologies is the leading power and home electrical specialist in India having a vast portfolio comprising of Power back up solutions such as UPS, Batteries and Solar Applications to Electrical offerings including Fans, LED Lighting, Switches and Wires. https://www.luminousindia.com ➪ Learnt about Supervisory Control and Data Acquisition (SCADA, Remote Monitoring System).➪ Worked on the Electricity Tariff System used for residential and industrial areas.

Punjab, India

SLDC, now a separate accounting unit of Punjab State Transmission Corporation Limited (PSTCL), is a computerized control centre that ensures integrated operation of the power system of Punjab with the Northern Region Load Dispatch Centre of India.➪ Learnt about Supervisory Control and Data Acquisition (SCADA, Remote Monitoring System) in a work setting.➪Site examinations and inspections of the grid analyzing tripping/disturbances and facilitating immediate remedial measures

Panchkula, India

Major suppliers of Distribution, Power transformers & Servo Stabilizers products include power & distribution up to MVA & class of 66 KV, with on-load tap changers, dry type transformers (induction/arc), autotransformers, rectifier transformers, double ration type transformers. Customers included government utilities, state electricity boards and private industries for industrial furnaces, mini steel plants, rolling mills, paper & chemical industries, rice shellers, solvent extraction plants, ginning mills, sugar mills, and pharmaceuticals ➪Tested and manufactured transformers to ensure they were working order prior to going to customer sites.

Master Of Administrative Science, Global Leadership

Master Of Business Administration, Information Technology & Human Resources

Bachelor Of Engineering, Electrical And Electronics Engineering

Hybrid Power Plant using General Algebraic Modelling System (final year project) *Using general algebraic modelling created and analyzed.