Ritu Gupta Email & Phone Number

Bengaluru, Karnataka, India

Responsible for the success of the team that handles documentation for products for service providers and webscalers/hyperscalers.

Bangalore

- Leading the documentation team for one of the service provider groups. Since this was an inherited product range, a large part of the responsibilities included stakeholder engagement, relationship building, and gaining confidence for the Doc team. Staying focused during changing and challenging times, providing guidance to the Doc team as well as communicating appropriately to the stakeholders is also part of my responsibility.- Authoring and updating technology guides and hardware guides in XML and FrameMaker.

Bangalore

Part of the cable documentation team, mainly authoring software guides in FrameMaker.

Currently leading the Partner Program Line of Business. Responsibilities include attending core team meetings, coordinating with stakeholders for schedules and deliverables, coordinating with localization project managers. I also perform the editor and writer roles for various other projects.

Part of the Information Development team. Responsible for leading documentation projects, writing, and editing documents such as User’s Guides, Reference Guides, Quick Install Guides, Compatibility Guides, and TechSheets, coordinating CD Artwork, and participating in process improvements.Tools Used- FrameMaker 7.1, WebWorks Publisher 7.0, Acrobat WriterAchievements- Received an On-the-Spot award for “Super Human Efforts.” This award was given to me for managing numerous projects simultaneously, and delivering these projects on time without compromising on quality.- Received recognition for raising the maximum number of defects on a product for a given release.- Received recognition as the “preferred editor” for editing assignments.

Mumbai

Part of the Global Publications group at the TCS-Hewlett Packard-NonStop Enterprise Division (HP-NED) account. Developing and Maintaining User Documentation• Developing online help using Microsoft Visual Studio .NET• Updating technical manuals (system administrator’s guides, programmer’s guides, user’s guides, et al) for every release at HP• Reviewing release documents (Softdocs, Hotstuffs, and Support Notes) for adherence to HP’s standards • Interacting with developers to understand software functionality• Developing checklists to review Release documents• Conducting training sessions for TCS associates in various technical writing-related areas• Was made Site Expert for writers at TCS. • Received letter of appreciation from Director of Information Product Development and Services (IPDS), HP-NED, for contribution to HP’s documentation efforts and work as the Site Expert.• Completed a release for the online help on schedule, using the .NET environment.