Matthew Rivard Email and Phone Number

- Firefighter/Paramedic- Trainer/Educator- IT Support- Radio/Paging Support

- Firefighter/Captain - Provide leadership, promote teamwork, and assign tasks as necessary - Google Apps Administrator- Web Developer- IT Support (Client/Server/infrastructure)- Radio and Pager Maintenance, programming, and training- Designed and Built a simplex paging repeater using a radio, a laptop, and a USB robotics controller to rebroadcast pages for low-coverage areas of our fire district

Working on the network team providing installation, configuration, and support of all network and server infrastructure, as well as:- Business/data continuity between the ERP system and Active Directory though the use of SQL and Microsoft Forefront Identity Manager.- Provide back-end support for Microsoft SharePoint- Installation, configuration, and upkeep of the Cisco Call Manager infrastructure. - Installing and maintaining a multi-host, multi-cluster ESX environment that utilizes a centralized SAN infrastructure via iSCSI.- Secondary Support for on-premise Dell Compellent SAN infrastructure- Integration of on-premise Active Directory environment with Office 365 for nearly 20,000 accounts. - Design, Implement, Maintain fault-tolerant Microsoft SQL Sever systems, including writing stored procedures, DTS packages, and utilization of Microsoft Server Cluster Technologies- Design, Install, and Maintain Cisco Switching and Routing Infrastructure including Catalyst and NEXUS switches.- Assist with maintaining Cisco Lightweight Wireless Infrastructure- Maintain Microsoft Exchange 2010 fault-tolerant environment- Assist vendor with a proprietary Security Camera Recording System (Honeywell DVM).- Provide back-end support for Ellucian Colleague ERP System

Provided technical support to clients in-house and in the field. Including client PC (Windows and Mac) support, HP Printer repairs, basic switching and routing support, fiber-optic installations, thin clients, and HP Proliant Server installs and repairs.

Provided helpdesk support to faculty, staff, and students. Also assisted network technician with tasks as needed.

Provided technical support to clients in-house and in the field. Tasks included building PC's and servers from scratch, Windows PC installation and troubleshooting, Windows NT installation and troubleshooting, phone support, and MS Office Support.