José Rivera Email and Phone Number

* Providing one-on-one coaching sessions to support business leaders in achieving their personal and professional goals.* Collaborating with clients to develop strategic business plans, set measurable objectives, and track progress.* Facilitating problem-solving and decision-making processes to overcome business challenges and optimize growth.* Implementing proven coaching methodologies and business models to drive operational efficiency and profitability.* Assisting clients in cultivating strong leadership skills, fostering effective communication, and promoting a positive organizational culture.* Conducting workshops and seminars on various business-related topics to enhance skills and knowledge.* Measuring and evaluating client progress, adjusting strategies as necessary to ensure achievement of desired outcomes.* Producing and hosting a podcast named “Crecimiento Empresarial Positivo” (Positive Business Growth), delivering valuable insights, advice, and reflections on coaching, learning, entrepreneurship, and positive psychology to a wider audience, thereby extending the reach of my coaching services and contributing to the business community on a larger scale.

*Ensure compliance with federal agency criteria and requested information requirements through validation processes.*Develop, assess, communicate, and administer programs and processes to ensure compliance.Provide technical support and training to customers.*Handle customer correspondence, complaints, and inquiries.*Keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.*Initiate system workflows and tasks based on documents and data received.

*Develop and execute digital marketing campaigns that align with business goals and objectives.*Ensure consistency in brand messaging across all marketing channels.*Collaborate with sales team to coordinate marketing campaigns and maximize results.*Write and design engaging emails and newsletters to send to current customers and attract new ones.*Plan and execute promotional offers and events to increase brand awareness and drive sales.*Utilize best practices for social media marketing on various platforms to increase engagement and reach.*Regularly conduct audits for social media and website marketing performance to make data-driven decisions.*Track marketing metrics and analyze digital data to measure marketing success and make informed decisions.*Write clear, concise, and error-free content for websites that reflects the company's voice and messaging.*Meet with clients to understand their message, brand voice, and target audience to deliver effective content.*Present copy concepts to clients in an engaging way and execute projects once approved.*Interpret creative direction and technical information to produce persuasive copy concepts.*Collaborate with PR and marketing departments to brainstorm and develop a variety of marketing materials that align with the brand.*Work with clients to edit and modify copy to meet their content expectations and drive results.

*Helped ensure brand consistency across marketing materials, including digital and print media, ensuring that all materials accurately represent the company's brand and messaging.*Helped clients and customers understand what the company offers, providing clear and concise explanations of products and services and answering any questions they may have.*Planned and directed PR programs, including media outreach, events, and campaigns, to increase brand awareness and engage with target audiences.*Helped tell effective brand stories, creating compelling narratives and messaging that resonated with customers and stakeholders.*Responded to information requests from clients and members of the media, providing timely and accurate information and managing media relations to ensure positive coverage and brand representation.

*Delivered a wide variety of items to different addresses and through different routes, ensuring timely and accurate delivery to customers.*Loaded, unloaded, prepared, inspected, and operated the delivery vehicle, ensuring compliance with safety regulations and company policies.*Delivered a wide variety of items, including packages, letters, and other items, while providing excellent customer service and ensuring customer satisfaction.*Completed logs and reports, maintaining accurate records of deliveries and ensuring timely and accurate reporting to management.

*Installed POP material for major brands such as Snickers and Pedigree in gas stations throughout the entire island, ensuring brand consistency and increased visibility for the products.*Hired as a merchandiser to cover vacations for employees at Wal-Mart, Amigo, and Walgreens, ensuring the timely execution of merchandising and promotional activities across multiple stores and locations.*Visited several stores, including supermarkets, Wal-Mart and Kmart stores, Walgreens, CVS, and Econo, to organize displays, pick up merchandise, and ensure compliance with company standards.Delivered material to sellers and merchandisers, ensuring timely and accurate distribution of promotional materials and products to stores and other locations.*Stocked supermarket aisles and verified the expiration dates of items, ensuring a high level of product quality and freshness for customers.*Managed returned merchandise in CVS and Walgreens, maintaining accurate records and ensuring prompt resolution of customer issues.

*Planned and supervised successful promotional programs for various high-profile accounts and brands, including Coca Cola, Unilever, Diageo, Clorox, Capri, Welch, Advil, Ziploc, Lipton, and Huggies. Led a team of up to 10 promoters to execute the programs effectively.*Installed and managed marketing materials (POP) in supermarkets, department stores, and special events, ensuring brand consistency and increased visibility for the products.*Produced detailed reports, including inventory, prices, and product performance, to monitor program success and identify areas for improvement.*Recruited and trained new hires and promoters, providing comprehensive guidance and support throughout the onboarding process.*Photographed promotional events to provide clients with visual documentation and feedback on program execution.

*Provide Home Care Products merchandising services; conduct promotions, customer orientations, additional shelf space,.*Secondary locations, optimum inventory levels and rotation. Promote products using samples and marketing materials, *Organize product displays in order to increase sales and brand knowledge. Manage customer claims and returns.*Identify areas of opportunity; new offers, seasonal promotions, and competitor strategies. Through self-initiative *Maintain assigned space ensuring that all product packaging is in optimum condition and point-of-sale materials are highly visible. *Perform reports, inventory tracking / rotation and customer service.

*Successfully executed over 12 monthly promotional activities as a Sales Promoter, covering North and West Coast stores.*Demonstrated assertiveness and achieved a 50% purchase rate from approached clients, resulting in increased revenue.*Identified other points of sale to promote products and enhance sales opportunities.Leveraged market analysis skills to identify areas of improvement to compete with established brands.*Served as a promoter for a non-profit organization's 5,000 participant event, generating buzz and driving attendance.*Contributed to the success of the event and helped to raise awareness for the non-profit's cause.Utilized exceptional interpersonal skills to connect with diverse audiences and achieve outstanding results.

As a Retail Merchandiser, I oversaw the quality and positioning of high-end products, including Mon Cheri and Rocher, across 15-20 locations. I implemented plano-grams and promotional displays to enhance brand visibility and optimize sales.In addition, I identified incremental opportunities for the Sales Representative to pursue and worked closely with Sales Representatives and Managers to coordinate delivery and merchandising schedules. Through effective communication and collaboration, I built strong relationships with store personnel, ensuring exceptional customer satisfaction and maximizing sales revenue.