Rizwan Sayed Email & Phone Number

Dubai, United Arab Emirates

Onsite Resident Engineer at Corporate HQ Aster DM Healthcare Office Handling overall responsibilities of IT functions at branches. Maintaining Servers , need complete preventative maintenance of equipment and data network devices. Which operates in tight spaces, run cables, and improve physical security around assigned Data Center.Solving the User queries and issues on the basis of the ticket logged and on the priorities, streamline the process of trouble shooting and monitoring activities Installing Windows OS, Installation, administration, configuration, services, event viewer, tuning, user management physically upgrading internal system components (CPU), memory hard drives, fibre cables, copper, and more. Handled the Call Center project with setting up of office with structured cabling, patching cables and connectivity Deploying ALL in One PC and installing the software requiredMonitoring and maintaining operation of all network processes evaluate machine temperature levels for optimal performance. Maintain accurate work records and event logs. Create concise virtual information reports to keep company management informed of status updates.Perform basic repair of damaged or faulty equipment and devices.Maintain IT Inventory.Managing and Monitoring IP telephony & Networking infrastructure related Hardware & SoftwareSet up Door Access controls Hospital network and assigned user for the particular deviceAdministration, configuration, tuning and monitoring the infrastructures on window server, workstations, Mac.Managed HIS Applications " Trakcare" and PacsServer Applicaiton.Configure and monitoring the Acronis backup solution, Sound knowledge in MAC,Configured AD, DNS, DHCP, Terminal server and WDS Services.Installed the Endpoint protection from SophosManaging Different VLAN for Different Department Managing Router and switches and access points Ability to work independently and in a team environment.

Ras Al Khaimah

• Handling up to 200+ Users and Over all responsibilities of IT function across Head Office and worldwide branches.• Data Center Management including Equipment racking, Server, UPS and other network devices. • Maintaining the HP DL 380 Server with 2 Hypervisors and VM’s. • Administration, configuration, tuning and monitoring the infrastructure on Windows server, Workstations, Mac and Linux Platforms.• Configuring and monitoring the Acronis backup solution.• Sound knowledge in MAC platform troubleshooting.• Configured AD,DNS,DHCP, Terminal Server and WDS Services.• Installed the centralized Endpoint protections from SentinalOne, Sophos, Kaspersky, Eset and Trendmicro.• Implemented site - site VPN solution to enable a secure and anytime available connection.• Ensuring the full time Network connectivity between the datacenter and branches.• Handled the Project for SAP Data Centre construction and testing.• Assisted the implementation team in configuring and testing the SAP infra and connectivity.• Handled the projects of API integration between the Salesforce CRM and the ERP.• Managing Salesforce CRM, report generation, user management and other object customizing.• Train users on new applications, like Salesforce CRM, Socialcast, Bitrix24, Google apps and office 365.• Handled the projects of developing the group Website (www.rhira.com) and the Corporate Video. • Providing online and onsite technical support for clients via RDP, Voice calls and other tools.• Maintaining Inventory of IT systems and software, management of AMC with different vendors.• Configuring and troubleshooting of printers and peripherals across the network.• Build and maintain vendor relationships and manage the purchase of IT products.

Ajman

 Desktop/Laptop on-site, phone support and RDP ,Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment; Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. Manage service requests, software installations, new computer setups, upgrades, etc. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. Windows Server – Installation, administration, configuration, services, event viewer, tuning, user management. Active Directory configuration, Domain Controller, Group Policy Management Resolving of virus/malware issues and antivirus configuration.  Monitor daily backups. Ability to communicate well with internal and external contacts.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, It, A

Activities and Societies: Cricket