Ryan Jeffcoat Email & Phone Number

Sydney, Australia

Lead the definition and implementation of a product vision that aligns with company goals, market trends, and the SiteMinder product suite. Collaborate with internal and external stakeholders, including scrum teams, to gather requirements, translate them into actionable plans, and ensure clear communication throughout the product life cycle. Champion a data-driven approach, leveraging market research and product analytics to inform decision-making.

Drive the product roadmap by generating, prioritising, and analysing user and business needs for new features and enhancements. Collaborate with internal and external stakeholders, including product delivery teams, to champion successful project implementation and communicate their impact across all business functions. Take ownership of the project delivery lifecycle, leading through design, planning, and coordinated product releases.

Sydney, Australia

Act as a liaison between the business, development team and stakeholders to ensure business project needs are adequately met with technology solutions. Source thorough and accurate functionality requirements, translate to system requirements, participate in collaborative technical analysis and system designs to produce product solution alternatives. Manage the project delivery life cycle managing, planning and organising project activities.

Sydney

Managed the deployment of application initiatives, installation and configuration of property management systems (PMS) and point of sale systems (POS), applying and ensuring Accor IT standards were met. Provided support and consultancy to corporate and hotel users on various systems and applications, with a special focus on revenue management, integrated external systems and hotel management practices.

Responsible for the installation and support of Micros Opera Property Management Systems to ensure adoption and usage aligned with external vendors business and operational requirements ensuring contractual service expectations were met. Managed, lead and designed project plans with end users including management ensure a smooth installation process and minimise post-installation support requirements.

Washington D.C. Metro Area