Implement, plan and support the migration of institutional email to an cloud solution (Office 365)Implement and administrator a SharePoint collaboration application, 25 sub sites Provide support with network and systems administration tasks including, trouble shooting , database assessment, security, documentation, repairs, procedure manuals, backup and recovery, reports installations, and archiving for all financial, administrative, and enterprise resource planning systemsSSRS Reporting and SQL Server managementAnalysis and review current structure and system of delivery and participate in the planning for future computing needs for optimal company performanceParticipate in the selection and the purchase of systems, hardware and softwareWork with or provide training to administration staff to promote the understanding, use and the development of computing systems. Provide training as requiredAssist in the expansion of the technological resources of the institution

EVOLUTION HOSTING SOLUTIONS INCOfficePort is a proven software by subscription service available for small to medium-sized business.Manager Senior Technical Consultant JAN to NOV 2012Managed a team of IT professionals (help-desk support calls and an online support ticketing queue system) which involved the following roles of task management and prioritization, inter-team coordination, team optimization, performance management, coaching and the ability to operate in a high stress environment.Managed a Citrix-enabled IT infrastructure (datacenter) with over 250 thin clientsServed as Technical Lead on medium to large projects as requiredProject Management – Lead on several IT based projects that involved initiating the project, planning the project, project execution and project closeout. Troubleshooting: Identifying, researching, and resolving technical problems (lever 3 tier support)Managed client expectations and worked closely with the Management Team on addressing client issues and future needsIdentified trends in support calls and reported issues to assist in planning maintenance efforts; actively raise issues and recommended solutions/directionsManaged, prioritized and allocated my teams resources (e.g. on-site technical support for our clients)

Windows SharePoint - designed and implemented a Windows SharePoint (WSS 3.0) site, company IntranetWindows SharePoint 2010 Enterprise – created and implemented a records management system using Windows SharePoint 2010 that integrates into Microsoft Outlook , seamless integration of email and a records managementSQL Server Project – migration of Access databases to SQL Server which consolidated all company dataSQL Report Manager – introduced a central reporting tool that allows for consolidation all company reports. Also allowing me to build custom reports for management/users using Report BuilderVisual Basic .Net Applications – building .Net web application to replace dated Access databases Virtualization Project – plan, support and manage the migration of current Windows servers to a virtual environment plus the replicating of server/data to a redundant site on a nightly basis using VMware and vSphereMail Archiving Project – research and implement a solution to deal with company emails, arching and .pst files Linux Servers - support, troubleshoot and administrator CISCO VPN, CISCO Call Manager and CISCO Router 2800 series - support, troubleshoot and manage Internet site - maintain and update using Dreamweaver, Adobe Pro and PhotoshopSymantec Backup Exec and Symantec Endpoint Protection Small Business Edition - support, troubleshoot and manage Desktops and OS support - AD, MS Exchange, SharePoint, SQL2008 Server and end user supportTechnical Writing – Policies and Procedures, Technical Manuals and Documentation

Managed the design, specification, testing and implementation of applications upgrades as they affected Amlin Re (Bermuda), ensuring that the requirements were captured and built in to the applications delivered. Successfully managed a systems application upgrade project over a 6 month period (Subscribe 2000 - Underwriting Software) Development of a strategic plan for the use and development of business systems Managed business planning information, ensuring that regular monitoring took place against targets and reporting them to managementProvided reports as required across all internal database ensuring consistency between reports generated.Managed the relationship between the head office in London and the local Bermuda IT support team.Created and maintained operational documentation outlining procedures for all business applications. Super user proficient in the use of Micro Strategy, Pro Clarity, S2000, and CODA Responsible for purchases and budget control for IT equipment.

Managed all information technology needs for a financial business with 30 staff members. Created and maintained documents outlining operating procedures for business applications.Researched and implemented a portfolio management system, Portia Thomson FinancialDesigned and implemented a front end application for the above portfolio management system using VBA.Researched and implemented Blackberry Enterprise Server.Designed, tested and implemented management reports using Crystal Reports to support both company and client requirements.Setup a branch office located in the Cayman Islands that required planning, budget approval and liaising with local vendors. Successfully organized and completed an office move for the operations department in Bermuda.Managed the following applications upgrades: Exchange server, Windows domain, and server and desktop operating systems.Created and implemented a IT disaster recovery plan Implemented company Intranet using Microsoft SharePoint Administered the Avaya IP phone system and Blackberry devicesProduced a quarterly financial circular using Adobe Illustrator.

Crystal Report writing, data management and troubleshooting activitiesInvolved in the production of a Database Driven Website that tracked client orders. The application was developed in ASP.NET, HTML and connected to a SQL Server database Designed and implementation of a VBA application that monitored the downtime of a laser-cutting machine using various forms of communications to alert the operatorCreated and maintained documents outlining operating procedures for business applications.Managed and updated the business IntranetFirst tier support along with systems management

Report generation essential to the sales department provided the ability to access critical quotes and optimize the feedback time between clients and customers.Designed a stock control database for using VBA

Report generation essential to the sales department provided the ability to access critical quotes and optimize the feedback time between clients and customers.Designed a stock control database for using VBA.