I supervise a group of communications and digital media professionals to support the Region's public communications, with a focus on the website, key messaging, strategic projects, public engagement and service delivery. • Managed diverse portfolios spanning from core communications, to communications planning and public engagement, to website remediation and enhancement of legacy assets. Currently focused on improvements to halton.ca, which receives more than 3 million entrances/sessions each year.• Oversaw development and staff implementation of communications plans for major corporate initiatives, including significant infrastructure projects (Regional roads, water and wastewater construction) and the Regional Official Plan Review. • Scheduled and participated in standby coverage for after-hours issues, performing communications/digital media specialist or supervisor duties as required.• Piloted, implemented and managed the Region's approach to virtual meetings and webinars for all-staff Town Halls, director/manager/leadership meetings, ceremonies and other events.• Drafted, reviewed and submitted key messages, editorials and the seasonal topic schedule to ensure seamless community access to important service delivery information. • Acted as the primary communications contributor and coordinator on select strategic initiatives.

I delivered written materials, strategic advice, media engagement and communications planning for corporate initiatives. My contributions helped enhance and protect Halton’s brand while informing residents about essential programs and services that improve their quality of life. • Drafted and implemented communications plans that leverage multiple channels and tactics to achieve high message resonance at a low cost to taxpayers. • Prepared key messages and editorials that echo the positive, professional and friendly voice of the Regional Chair. • Collaborated with partners across the organization while managing a portfolio focused on financial, political, internal and high-sensitivity topics.• Provided standby support for after-hours issues and liaises with media representatives to secure favourable stories for Regional initiatives. • Created evaluation and progress reports leveraging outcome-based performance indicators to generate key insights and recommendations for decision makers.• Profiled significant Regional accomplishments for residents and internal initiatives for staff.

To support Halton’s Communications team—as well as the Office of the Regional Chair—I provided customer service to partners, streamlined existing processes and prepared impactful written materials for various channels. • Drafted and curated social media messages published on official channels to an approved strategy.• Assumed the processing, quality assurance and support responsibilities associated with minor requests.• Prepared draft materials for the Regional Chair, focusing on audience-appropriate sentiment and diction.

I supported the policy integration and communications team with strategic communications initiatives, providing meaningful contributions to the ongoing development of the Regional communications plan while providing active daily support. • Conducted market research and best practice analysis of other regions and resident attitudes to provide context to communications consultants. • Completed communications requests, including ghostwriting and drafting of speaker notes, official letters of greeting, and track them accordingly. • Conducted metric analysis of Halton’s social media presence and online mentions, including news activities and independent bloggers.

During and shortly after my post-secondary education, I worked as a communications freelancer specializing in graphic design, voice, copywriting, website maintenance and light marketing plans for small businesses in the design/build and non-profit sectors.• Prepared branding advice and graphic design concepts to help establish visual identity, written voice and writing standards for multiple clients. • Identified promotional strategies and created digital and print resources for sales events, meetings and initiatives. • Provided occasional pro-bono support to non-profit and charities.

I aided the executive team of Trumbley & Hampton Inc. in the composition of several legal claims—cumulatively valued at $3 million—through narrative construction, bookkeeping reviews and research into key events to help reconstruct issue timelines. • Aided in the development of legal claims by locating or securing key correspondence, invoices, files and documents. • Independently conducted primary research into project history to identify and close gaps in existing records. • Formed claim narratives by assembling and presenting evidence in both written and visual formats to establish the source of project delays.

Assisted with corporate marketing, developing promotional materials, customer procurement activities and maintaining estimate records• Independently completed full rewrite and redesign of sales resources and estimating website.• Assisted with project estimates, fact-checking and research. • Provided administrative support, including liaising with clients, project coordination and corporate promotion.