Jordan Barnes Email and Phone Number

• Built a feature for IT admins to exclude certain USB devices from BitLocker. This capability was highly requested by a group of customers with a combined 650,000 enterprise licenses.• Expanded global usage of Windows Device Encryption by separating two highly coupled features and reducing their hardware requirements.• Improved BitLocker by adding support for BypassIO, a file system feature that improves performance by significantly reducing CPU overhead during read operations.• Wrote and onboarded tests to improve the reliability of Windows’ usage of self-encrypting hard drives.• Analyzed traces and kernel crash dumps with the WinDbg debugger to investigate issues and produce bug fixes.• Bundled and deployed BitLocker bug fixes to production Azure nodes via hotpatch.

• Designed a C# job framework which standardized the building and deployment of message queue subscribers.• Developed a backend service using .NET Framework to host subscribers created with the job framework.• Incorporated telemetry and configuration into the service for performance monitoring and tuning.

• Created and executed test plans for a web application, mobile application, and web API using Postman.• Developed custom SQL stored procedures necessary to support SSRS reports.

• Planned and led the daily training program for the 40-member technical support team.• Evaluated the support readiness of all new support staff throughout a 3-month training program.

• Earned the Most Monthly Calls and Most Valuable Call awards.

• Achieved the highest bug count on several triple-A titles, including MLB 2K12, MLB 2K13, and NBA 2K13.