Joseph B. Email & Phone Number

United States

Data and geospatial analysis, visualization, ad hoc reporting support for Comcast Central Division's Network Expansion and Hyper Local Center of Excellence teams, utilizing Tableau, SQL, Python, GIS

Pembroke Pines, Florida, United States

Designing data-driven solutions for the Business Development team in Sunrise, Florida using Tableau, SQL, GIS.

Sunrise, Florida, United States

· Remote Consultant/Business Intelligence Analyst for Comcast’s Florida Market Development Team· Constructed AEGIS mapping system outlining business prospects in relation to cable/fiber hubs; built geographic shape files in QGIS and joined with marketing data using SQL/Query Fabric/DBeaver· Built maps using QGIS/ArcGIS/Google Earth Pro using blended FCC.

Austin, Texas Area

• Creator, project lead, and data analyst for Reseller Operations Strategic Engagement Team across North, Central, and South America.
• Acts as subject matter expert in Tableau, BI, and shipment management tools and processes.
• Keynote presenter for national and global audiences of up to 400 attendees.
• Built inaugural reporting and dashboards which empowered Reseller Operations to make data-driven decisions regarding shipment management.
• Designed reporting and escalation process for shipments in transit, resulting in reduction of $99M in partner chargebacks between FY18 and 19; subsequently won operational excellence award for this work.
• Remotely led weekly collaboration with global teams on worldwide process improvements.

Austin, TX

• Developed reporting relating to returns volume and identifying which partners were driving the largest amount of returns.
• Oversaw process development involving managed returns.
• Resolved logistical issues, such as allocation, returns, and shipping investigations for companies that offered branded products as gifts, donations, or rewards.
• Managed programs which brought in between $6-9M in revenue annually.
• Reviewed and submitted contracts and credit applications for new corporate clients.
• Approved orders placed via purchase order or online.

Austin, TX

• Resolved shipping issues for Apple online Store clients in the U.S. and Canada.
• Developed new process documents and provided training in Returns/Delivery Management.
• Managed incoming returns and conducted shipping investigations on behalf of customers.
• Cross-trained and assisted in Delivery Management, Order Management, and Warehouse Audits.
• Provided ongoing coaching for team members in new and existing processes.This role started as a contracted position through Volt Workforce Solutions in August 2012, until my official hire date with Apple in September.

Austin, Texas Area

Retirement plannner and financial advisor for Central Texas school districts including Austin ISD, Del Valle ISD, Bastrop ISD, Hays CISD, as well as the County of Bell, Texas School For The Deaf, and Texas School For The Blind.

Austin, Texas Area

• Ranked Top 5% in sales performance out of ~400 bankers in company’s North America division as a part of their “President’s Club.”
• Developed B2C/B2B financial solutions for consumers and small businesses; exceeded sales goals by 125-450%.
• Specialized in investments, mortgages, home equity lending, and small business development.

Responsible for client acquisition and retention by providing banking and investment solutions in the New York City and Austin, Texas markets. Consistently performed in the top 10-15% of all bankers in Manhattan West district.

Built relationships with new customers and deepened relationships with existing customers by selling financial products and services, such as checking and savings account options, credit cards, mortgages, loans, and lines of credit. Consistently exceeded quarterly sales goals by margins of 100-135% in all areas of performance, and was named Top Performer.

Data Science

Certificate, Data Analysis

Data analytics course focusing on Excel, Tableau, SQL techniques

Business, Government & Technical Communications, Gpa 3.75