Rob Keiser Email & Phone Number

Nashville, Tn, Us

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Germantown, Md

• Managed 166 Billing Exception Reports requiring daily or weekly audits to highlight corrective actions needed in various internal systems for contractual compliance.• Created and tested logic for new Billing Products and Invoice Deals in an internal production environment for future sales and subsequent invoicing.• Handled both internal and external customer inquiries regarding the application of adjustments, payments, invoices, account reconciliations, adhoc reporting, status changes and site hierarchy structure.

Gaithersburg, Md

• Managed a crew of up to 10 volunteers at the worksite in Burtonsville, MD for the construction of 24 townhomes.• Demonstrated tasks, maintained standards, monitored safety, and ensured that my group of volunteers had a safe and meaningful work experience each day.• Assisted in the determination of market demand for specific used and surplus building materials and donated household items.

Reston, Va

• System Administrator for the national launch of Salesforce.com to all of Nextel’s Direct Sales Representatives.• Created and maintained the Role Hierarchy structure, Public Groups, and Account Sharing Rules that drove visibility and reporting functionalities in Salesforce.com.• Maintained an online product catalog in PeopleSoft, and published montly updates of an internal Excel quick quote estimation tool for use by all of Nextel’s Sales Representatives.

Reston, Va

• Co-founded company to create and promote safe group motorcycle rides originating from the DC Metro area.• Collaborated with the marketing and promotion of the company via our web site, brochure content, graphic logo design, and public events.

Ashburn, Va

• Implemented, supported, and enhanced billing models in Microsoft Access and Excel to ensure contractual compliance, improve auditing efficiency, and deliver accurate customer invoices in a timely manner. Models were used for billing up to $7M per month.• Assessed and prioritized new reporting and enhancement requests from Presale, Account Teams, and Operations. Developed the tasks or submitted technical requirements to model developers when necessary.

Gaithersburg, Md

• Purchased inventory and developed merchandising displays and promotions for eleven stores.• Sold audio, video, and car stereo electronics and components. • Reorganized warehouse to facilitate more efficient inventory and sales delivery.

Chevy Chase, Md

• Managed a total staff of 16 employees from the Front Desk and Facility Maintenance departments.• Supervised all physical plant operations of the 15,000 sq. ft. health club.• Monitored inventory, negotiated prices and purchased all club toiletries and consumables.