Ryan Krause Email & Phone Number

Florida, United States

Pittsburgh, Pennsylvania

Pittsburgh, Pennsylvania

Greater Pittsburgh Area

• Leads cross functional teams that contribute to the definition of the processes, standards, and methodologies, their adoption and governance.
• Ensures adherence to the enterprise policies, standards, processes, procedures and guidelines for all ITIL processes.
• Responsible for identification of integration points with other processes. Ensures all integrated processes are fully documented and understood by all Service and Process Owners.
• Responsible for ensuring analyses of data, establishment of new governance metrics, KPIÆs, and additional reporting.
• Partner with Service and Process Owners to ensure ITIL processes are understood, adhered to, and improved.
• Provide leadership for the implementation of ITIL processes.

Cranberry Twp, PA

• Created Functional requirements to improve validation and transmission of documents from corporate.
• Created technical design specifications to be used as guidelines for future customers.
• Provided troubleshooting and helped resolved errors for the SET program.
• Created custom macros and code to automate tasks to speed up administrative functions.
• Worked as an administrator for configuration management procedures to receive and implement requests to modify database relationships between objects.
• Provided guidance to engineers on the best way to handle affected/impacted documents for Design Changes.

Indiana, PA

Created and deployed a marketing kit for Holiday Beverages, Inc.

Cranberry Twp, PA

• Worked with Project Managers to create a plan to combine corporate FTP sites into one site
• Improved the way confidential documents are transferred to construction web sites
• Created Functional Requirements to improve the way documents are sent and received from corporate
• Created custom macros and reports to handle rejections for internal and external customers.
• Modified user guides, functional requirements and work instructions.
• Provided administrator troubleshooting assistance on software issues.

Indiana, PA

• Assist students with social or academic concerns
• Confront students and document behavior that violated policies or procedures
• Conduct floor meetings to go over policies, procedures, or anything else regarding the residents.

Cranberry Township, PA

• Took responsibility for team issues and worked in a manager role to fix issues at hand
• Strengthened team building and multi-tasking skills
• Received a broader knowledge of how to handle customer feedback

Cranberry Township, PA

• Managed inventory, shipping, and receiving
• Improved critical thinking abilities

Mars, PA

• Prepared customer orders
• Learned how to deal with management related issues
• First experience dealing with customers

Master Of Science (M.S.), Information Systems Management

Bachelor Of Science In Management Information Systems, Mis; Information Assurance, 3.59

Activities and Societies: Phi Eta Sigma, Community Assistant, Small Business InstituteDeans List and Provost Scholar