Managed associates and other leaders during transition from managed to franchise.Established yearly payroll budget and scheduled associates and leaders according to productivityEstablished new accounting procedures to comply with incoming owners standards. Quick and empathetic responses to guestVoice and customer care alerts.

Directed and worked with management and associates to manage day-today operations including solving efficiently a wide range of emergency and crisis situations and resolving conflicts through negotiations. Improved Employee Engagement 26 points over 2014 by establishing an open door policy, monthly “wrap session”, and engaging with other functions such as Housekeeping and Banquets.Exceeded Check-in Experience goal of 69.3% by several points two succeeding years.Responsible for daily payroll audits to ensure financial goals were met.Reduced meal break penalties by 23% in 2015 by creating new tools to maintain consistency in reporting of payroll issues. Revised all checklists to improve efficiency and effectiveness, and achieve management goals.Taskforced for multiple properties, regionally and nationally.

Responsible for all store operations including, opening and closing, accounting, customer issues, promotions, and training of employees, new store managers, district leaders, and regional directors .Implemented creative merchandising strategies that resulted in our store leading the region in sale.