Rachelle Tidwell Email & Phone Number

Nebraska, United States

• Coordinated and scheduled 850 volunteer activities annually, aligning client needs with volunteers’ experience, skills, and interests to maximize impact.• Conducted onboarding sessions for 20+ new volunteers per year, ensuring consistent training and adherence to program standards.• Maintained strong volunteer retention through exceptional stewardship, communication, and recognition initiatives. • Utilized Salesforce to manage volunteer sourcing, tracking, and reporting efficiently.• Maintained accurate records for 100% of program participants, supporting evaluation efforts and facilitating recognition awards.• Collaborated with colleagues across multiple departments to streamline and improve volunteer program processes.• Led projects supporting volunteer activities, driving success and exceeding organizational goals with a 112.5% achievement rate.• Oversaw the volunteer program for a 4-month period, ensuring seamless operations and continuity during the program manager’s absence.

Gretna

• Led monthly public educational tours, engaging with diverse audiences and answering questions to promote service opportunities.• Conducted orientation for 140+ new volunteers annually, ensuring roles, policies, and procedures were clearly understood.• Matched 140+ volunteers with opportunities based on their availability, skill level, and area of interest, optimizing their impact and satisfaction.• Acted as a liaison between 20+ staff members and volunteers, ensuring clear communication and resolution of issues.• Managed the Volunteer Advisory Committee, gathering input and support from 10 active members to enhance volunteer experiences. • Provided corrective guidance to volunteers, including dismissal when necessary, to maintain 100% compliance with program standards.• Coordinated training for all volunteers, ensuring adherence to HETRA best practices and PATH, Int’l standards.• Revamped training materials, resulting in a 33% improvement in volunteer retention through better skills progression and engagement over 5 years• Implemented a recognition program celebrating monthly, quarterly, and annual achievements• Collaborated with 20+ staff members to identify critical volunteer needs, ensuring all areas were effectively staffed.• Oversaw scheduling of 160+ volunteers across daily sessions, special events, and facility projects, maintaining a 95% fulfillment rate for shifts.

Greater Omaha Area