Robert Chapa Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

As a pyrotechnics special effects operator, I set up firworks displays of various sizes and set them off for an audience. From private birthdays to large city 4th of July celebration, I set up displays of all sizes.

Windcrest, Texas

The Windcrest Economic Development Corporation (the "WEDC") was established to promote the creation of new and expanded business activity and to promote a wide range of civic and commercial projects within the City. WEDC projects and administrative costs are paid for exclusively from a dedicated.25 cent sales tax on retail sales in Windcrest. The.25 cent.

San Antonio, Texas Area

* Worked with Process Engineers to take customer requirements and turned them in to an automated process* Wrote training materials for onboarding of new process engineers* Designed standardized conventions across the team to ensure interoperability of written automations* Reviewed automated processes for interoperability with other processes across the teams

San Antonio, Texas, United States

* Senior Splunk Analyst on the team* Write and maintain Splunk apps for compliance, company asset lists, and customer alerting* Built Splunk dashboards for various business needs* Onboarded/Trained new members of the team as they joined

San Antonio, Texas Area

* Took customer requirements and turned them in to an automated process* Utilized Rackspace's proprietary automation system, ARIC* Trained new Process Engineers as they joined the team* Provided feedback to ARIC developers on enhancements to the system

San Antonio, Texas Area

* Taking enterprise data and turning it in to meaningful analytics for business leaders* Customers included business unit leaders as well as senior leadership* Utilized mostly SQL to pull raw data from source databases* Optimized team reporting by automating the manual reports using a combination of SQL, Excel, and Powerpoint to auto-build weekly ppt report

San Antonio, Texas Area

* Main program focus was to consolidate ticketing systems across Rackspace into ServiceNow* Worked with teams across Rackspace to ensure that requirements were being met* Report to senior leadership on the ongoing program status

* Predominant focus was RackConnect sales and support* Designed support and sales processes for new products * Created training programs and partner with Sales/Support to circulate product knowledge* Assisted in designing and recommending changes to the myRackspace Customer Portal regarding new products* Assisted in designing and implementation of internal.

* Day to day management of top 5-10% of Managed Colocation customer base* Served as escalation point for Account Management as well as technical issues on the team* Served in an operations role for the team to help advance our offerings, marketing, customer base * Wrote and maintained polices, procedures, and operational documents for the Managed.

* First Technical Account Manager at Rackspace* Helped found the Managed Colocation (previously Platform Hosting) segment at Rackspace* Served as main point of contact for account base* Wrote and maintained procedures for Managed Colocation* Worked with sales teams to introduce Managed Colocation into Rackspace's standard offerings

San Antonio, Texas Area