Robert Copeland Email & Phone Number

Penrose, Auckland, New Zealand

Reinventing ICT for the Group.Key Responsibilities:▶ Report directly to the CIO and participate in the company's strategic decisions.▶ Direct Management of the solutions development and infrastructure team, 4 people in total.▶ Led and built the solutions development team to support BAU and ICT projects. This includes core software applications and new developments.▶ Lead and build the solutions development team to support and enhance the internally developed applications and intranet.▶ Direct and Influence key projects across the group, from requirements gathering, stakeholder engagement/communications, project management, implementation, and review.Key Achievements:▶ Leading and governing people data cleansing and consolidation▶ Counsel and guide ERP and Field Services solutions requirements review.▶ Technical Implementation of SharePoint 365 and migration of key content from On-Premises SharePoint 2010.▶ Initiation of requirements gathering, documentation and MoSCoW analysis for new projects across multiple divisions.▶ Implementation of continuous improvements framework.▶ Documentation of key systems.▶ Mentor and development of team and peers.

Penrose, Auckland, New Zealand

Key Responsibilities:▶ Report directly to CEO and participate in the company's strategic decisions.▶ Management of ICT Department, 10 people in total, 3 direct reports.▶ ICT Vendor Management▶ Lead and build the solutions development team to support BAU and ICT projects. This includes core software applications and new developments.▶ Lead and build the security and infrastructure team to support and upgrade the on-premises and cloud infrastructure.▶ Lead and build the service delivery team to support 1200 staff.▶ Manage key projects from requirements gathering, stakeholder engagement/communications, project management, change management, implementation, and review.

Auckland, New Zealand

Key Responsibilities: ▶ Report directly to C.D.O and participate in the development of company ICT strategies.▶ Direct Management of the infrastructure and development teams, 7 people in total.▶ Lead and build the infrastructure team to support BAU and ICT projects. ▶ Lead and build the development team to support and enhance the internally developed applications and intranet.▶ Manage key projects from requirements gathering, stakeholder engagement/communications, implementation, and review.▶ Regular review and audit of systems against agreed metrics and business requirements.▶ Implementing disaster recovery and backup procedures, as well as information security and control.Key Achievements:▶ Upgrade of Exchange Server 2010 to Exchange Server 2016 with DAG.▶ Migration from Exchange Server 2016 to Exchange Online. This includes the setup of Exchange hybrid configuration, Implementation of Modern Authentication, Mobile Device Management via MS Endpoint, and setup of MS Teams Rooms.▶ Setup and migration of all server infrastructure to 2 geographically diverse datacentres. This project required no outages to key systems.▶ Head Office move for 250 people to Commercial Bay, managed over the COVID lockdown. This included the implementation of Meraki networking, a 100% wireless user experience, and switching from Skype/Polycom AV to Crestron/MS Teams AV.▶ Implementation of MS Teams across all 3 offices. This project included setting up the Governance and management framework.▶ Implementation of VMWare VDI as a scalable replacement to Microsoft Remote Desktops. ▶ Implementation of DFSR and Shadow Copies. This project achieved multiple outcomes, from simplifying the approach by using out-of-the-box functionality, real-time cross-site redundancy, increased recovery points, a reduction in disk space usage, and a reduction in WAN utilisation.▶ Automation of key reporting and management via PowerShell.

Auckland, New Zealand

Key Responsibilities: ▶ Participating in the development of company strategies as part of the senior management team.▶ Uphold organisation's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.▶ Complete projects by coordinating resources and timetables with user departments and data centre.▶ Recommend information technology strategies, policies, and procedures by evaluating organisation outcomes, identifying problems, evaluating trends, and anticipating requirements.▶ Accomplish financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analysing variances, and initiating corrective action.Key Achievements:▶ Tendered for an ERP solution, to replace the existing legacy (10+ year old system). Resulting in an $2m, 8-month project covering every aspect of the business including vendors, hardware, interfaces, processes, documentation, testing and training. This project touched every team and employee within the organisation and required a rigorous knowledge sharing and communications structure to be implemented. The project was completed successfully on time and on budget. ▶ Effectively built and developed the Technology Team of 12 consisting of Helpdesk, Systems Engineers, DBA, .Net Developer, Data Analysts, Business Analyst and Technical Analyst.▶ Upgraded network infrastructure including virtualisation, servers, networking, security; and developed a business continuity and disaster recovery strategy. ▶ Developed business case, requirements analysis, tender and contract negotiation for phone systems upgrades to support the growth of the contact centre to 60 users, a staff base of 135 and a planned customer base of 120,000.▶ Managed multiple office expansions and moves, redeveloping the office requirements definition, real estate tender, contract negotiation and office relocation.

▶ Promoted as a member of a newly formed Research and Development Team after briefly serving in an operations/support role.▶ Handled projects involving requirements analysis, technical specifications, project management, development, documentation, testing and implementation.▶ Spearheaded a team of 5 in the creation of an e-business department to provide leading edge technology-based interfaces for all the products supported by the company including energy billing, financials, libraries, and airports.Achievements:▶ Developed a fully automated vehicle Photo Booth with functionality, which included integration of barcode scanning, web cameras, and photo-electric sensors.▶ Designed a web-based interface to replace an existing legacy telnet interface, involving report generation, multi-level searches, handling of attachment, security, and JavaScript automation.▶ Implemented an online ordering system for medical and vet supplies for a financial product, as well as an online task management and timesheet interface for an in-house billing system▶ Designed a web based interface which allowed customers real-time access to their account details and billing information, written using Visual Basic and ASP.▶ Developed a multilingual client/server document management system integrating with Gentrack and development of a Windows client using Visual Basic 6, which supported storing documents in either an Oracle or SQL Server database.