Robert Johnson Email & Phone Number

Washington D.C. Metro Area

Bowie, Maryland

A hands on consulting company committed to supporting operational functions and organizational processes to enable clients to deliver quality products and services to customers and communities.

Newark, Delaware

Functionally oversee and supervise multiple phases of the lifecycle process for Deceased Customer Notification process for the organization. Collaborates with key partners in regards to project scopes, root causes, identified risks and dependencies for suitable next steps in alignment with bank requirements.

Baltimore, Maryland Area

Drove short and long term customer relationship building strategies for 14 financial centers in the Baltimore Metro Area. Served as key advocate in championing the processes that drive consistency and reduced variability across the market to ensure balanced performance and a world class client experience.

Maryland, New Jersey, Ohio, Delaware And Virginia

Aligned business objectives by providing direction, guidance and leadership for small to large scale teams. Initiated and implemented business strategies that promoted high performing teams, provided key resources to successfully meet company objectives. Selected to launch and manage the operations of a fully functioning, call center start-up site geared.