- Assist in a variety of metadata projects in support of Cataloging and Metadata Services department initiatives- Create bibliographic descriptions and holdings for library materials, including monographic sets and serials, using Resource Description and Access (RDA) and Machine Readable Cataloging (MARC 21) standards- Enhance OCLC (global library cooperative) records and name authority records in the LC/NACO Name Authority File (NAF) when appropriate- Create descriptive metadata using internationally recognized standard Dublin Core when appropriate- Participate in departmental projects to create/enhance non-MARC entity records, such as UMD Libraries' Special Collections and University Archives (SCUA) collections Wikidata project- Perform quality control on local documentation of encoding standards to ensure departmental practices are up-to-date- Recommend cross-departmental collaboration and work in a team on Library of Congress (LOC) classification change implementations resolving problematic subject access terms in locally created/modified metadata, particularly those that present diversity and/or equality biases- Record and report monthly statistics of all creation, enhancement, project-based, and professional development activities

- Supervise twelve student employees; expanded training and policy manual in Canvas, digitized time reporting procedures, and reduced departmental budgetary spending through Federal Work Study research, recruitment, and retention- Manage building operations during night and weekend hours, including interpretation and enforcement of library policies in escalated situations and closing responsibilities- Increased course reserve circulation by 184% through existing collection identification and textbook donation solicitation in Textbook Affordability Working Group- Migrated UCF Libraries to new student assistant recruitment software in Student Hiring Steering Committee; liaised with university contacts in Career Services, Human Resources, and Financial Aid, beta tested software, wrote system-wide recruitment policy and training documentation, led trainings on software for other supervisors- Streamlined Lost & Found procedures after soliciting feedback from university police - Solicited in-kind donations for prizes and facilitated multiple passive programs in Summer Knights Reading Challenge Committee

- Train new employees for their transition to independent work- Enforced rules of conduct in escalated situations, up to and including trespass of patrons- Staffed service points throughout every floor of the library, assisting patrons with reference inquiries of varying complexity- Changed leased material recall process to locate a backlog of missing items and drafted policy change for management approval- Audited system-wide programming supply stock to optimize order requests- Independently facilitated Paws to Read therapy dog program on a bimonthly basis, including coordination of volunteers and compiling of statistics- Curated young adult reader’s advisory list in Teen Summer Reading Program Committee- Solicited sponsorships and in-kind donations in Kids Summer Reading Program Donations Committee- Other duties included designing monthly displays, repairing or weeding children’s books, maintaining children’s periodicals, and assisting programmers as needed with the largest youth service programs in the library system- Shadowed other library roles, including Information, Circulation, Acquisitions, Technical Services, and Collection Development

- Prioritized the customer experience in the auto property claims department, creating and maintaining a relationship with customers, handling all responsibilities associated with their claim from "new" to "closed" claim status- Multitasked to solely handle up to 100 auto property claims at any given time- Interpreted and effectively communicated policy coverage to customers and agents, including claim denials- Contacted and negotiated with third party vendors such as auto body and mechanical repair shops and rental car providers - Paid claims with draft authority up to non-injury related property damage and liability limits

- Answered a large volume of incoming calls in an auto property claims call center environment, effectively working in a team environment to handle all responsibilities associated with getting an auto claim from "new" to "closed" status- Adapted to large organizational changes, including my department's transition from a team environment to a complex auto property claims environment, in which claims deemed too complex for a team environment were assigned to me for sole handling- Interpreted and effectively communicated policy coverage to customers and agents, including claim denials- Created long-term client relationships with not only insurance customers but also with third party vendors such as auto body and mechanical repair shops and rental car providers, as needed for complex claims in which repairs were ongoing for months at a time- Paid claims with draft authority up to non-injury related property damage and liability limits

- Responsible for clerical office duties such as supply auditing and ordering, documentation and maintenance of records, and compiling and preparation of business tax reports- Assisted as needed with the operations of the pharmacy's nonprofit, including writing letters for fundraising efforts and organizing expense records for taxes - Prioritized being a friendly, smiling face for customers and providing whatever services they required, including prescription dropoff, pickup, and cashiering

- Interviewed, recorded, edited, and uploaded local oral histories to program archive- Expanded project through community outreach to juvenile detention and rehabilitation centers- Developed and taught new programming in support of the project, including oral history collection workshops and storytelling presentations