Rebecca Hawk Email & Phone Number

Manassas, VA, US

College Park, Maryland, United States

- Assist in a variety of metadata projects in support of Cataloging and Metadata Services department initiatives- Create bibliographic descriptions and holdings for library materials, including monographic sets and serials, using Resource Description and Access (RDA) and Machine Readable Cataloging (MARC 21) standards- Enhance OCLC (global library.

Orlando, Florida Area

- Supervise twelve student employees; expanded training and policy manual in Canvas, digitized time reporting procedures, and reduced departmental budgetary spending through Federal Work Study research, recruitment, and retention- Manage building operations during night and weekend hours, including interpretation and enforcement of library policies in.

Orlando Public Library

- Train new employees for their transition to independent work- Enforced rules of conduct in escalated situations, up to and including trespass of patrons- Staffed service points throughout every floor of the library, assisting patrons with reference inquiries of varying complexity- Changed leased material recall process to locate a backlog of missing.

Orlando, Florida

- Prioritized the customer experience in the auto property claims department, creating and maintaining a relationship with customers, handling all responsibilities associated with their claim from "new" to "closed" claim status- Multitasked to solely handle up to 100 auto property claims at any given time- Interpreted and effectively communicated policy.

Winter Haven, Florida

- Answered a large volume of incoming calls in an auto property claims call center environment, effectively working in a team environment to handle all responsibilities associated with getting an auto claim from "new" to "closed" status- Adapted to large organizational changes, including my department's transition from a team environment to a complex auto.

Jacksonville, Florida

- Responsible for clerical office duties such as supply auditing and ordering, documentation and maintenance of records, and compiling and preparation of business tax reports- Assisted as needed with the operations of the pharmacy's nonprofit, including writing letters for fundraising efforts and organizing expense records for taxes - Prioritized being a.

Jacksonville, Florida, United States

- Interviewed, recorded, edited, and uploaded local oral histories to program archive- Expanded project through community outreach to juvenile detention and rehabilitation centers- Developed and taught new programming in support of the project, including oral history collection workshops and storytelling presentations

Postgraduate Studies

Postgraduate Studies

Bachelor’S Degree

High School