Revolutionize customer service with a robust, customer-centric Enterprise GenAI platform. Empowering AI-driven chatbots, AI voice bots/assistants, and AI enabled SMS to deliver exceptional support experiences, drive productivity for call center agents and enhancing customer satisfaction and loyalty.

Leading the Enterprise-wide GenAI initiative, a strategic priority to leverage generative AI to gain competitive business advantage through the adoption of GenAI capabilities.

• Led CIO Strategic Initiative to transform DevOps journey to DevSecTestOps 2.0 Platform. Build a new platform from scratch which is secure from start, fully automated, fully integrated, resilient and easy to consume.• Onboarded 1500+ Applications on a single platform which accelerated Developers Productivity with single click end to end deployment to production in 1 hour.

As a Head of Engineering and DevSecTestOps, Responsible for Digital Transformation of entire Business Unit of major portfolio of Fortune 100.• Own the Digital Transformation and driving Software Delivery for the following:o Speed to deliveryo Reduce Cost of Ownershipo Increase Uptime and Availability• Led, managed, strategize and plan legacy modernization to the AZURE and AWS public cloud.• Drove CEO/CTO Vision & Product Strategy, Roadmap - Increased Business Revenue by 208%, Decreased IT Operating Cost by 43% for a large initiative of the multi-year program with international expansion.• Developed the Current State Architecture, Transition State Architecture and Target State Architecture to transform legacy applications residing at Data Centers to AZURE and AWS with a strategic guideline. • CIO Vision, Strategy, OKR and Portfolio Backlog – As a Product P&L owner, created a Vision, Strategy, Objective and Key Results (OKR) and Portfolio Backlog with EPIC’s that can be sponsored to achieve the highest value to the Enterprise and retail shoppers• Modernize Architecture: Created a Current State Architecture Diagram, Target State Architecture and Transition State Architecture which consists of decoupled architecture using Kafka, Microservices, Micro frontend, API, Integration Hub, and Data Layer for Analytics which can scale up/scale down automatically.

The client is one of the leading travel club memberships in the world. • Modernized Legacy footprint and eliminated key risks by moving to cloud hosting provider and Micro Services Architecture.• Help Scale UP the Platform Application Architecture to handle 2 million End Users across the Globe using Web and Mobile (iOS and Android) App.• Implemented Autoscaling, Serverless Architecture and reduced downtime and quality releases by 300%.• Take advantage of AZURE and AWS IaaS, PaaS, and SaaS to optimize cost, delivery, and process optimization.• Reduce the Product Development cost by leveraging onshore / offshore model and increase the Production Delivery by 500%.• Direct and lead development teams from project initiation through the delivery of final product.• Utilized Cloud well architected framework to help the organization decrease the cost by 63% within the first year of cloud adoption• Led, coached, and stand up DevSecOps teams to transfer from Legacy to Modernize framework.