Rob Amato Email and Phone Number
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Intensive and creative problem solver-utilizing all resources available to facilitate maximum productivity in a very fast paced work environment. Critical thinking, coupled with excellent communication skills ensures that my team provides the best customer satisfaction and efficiency possible. My security technical knowledge is coupled with my ability to thoroughly manage a large, diverse group of employees in a personable, professional manner.
General Security
View- Website:
- gensecurity.com
- Employees:
- 96
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Installation/Service ManagerGeneral Security May 2023 - PresentPlainview, NyAs Residential and Small Business Installation and Service Manager, my team is tasked with ensuring a smooth seamless transition from the initial sale to the end user experience. Reviewing and approving all sales, procuring equipment and services and selecting the most qualified technicians for all installations and service calls are all integral parts of ensuring a positive customer experience. Follow up communications with all customers is vital in gaining feedback and insight into ways of improving and enhancing the overall customer experience. As part of a team of sales, administrative and technical personnel, we are leading the company to record monthly and yearly gross adds, eclipsing the last year’s total by 20%. Responsibilities include: Recruiting, hiring and training technical and administrative employees.Tracking and maintaining employees’ payrollAssisting employees with administrative and technical issuesMonitoring employees performance metrics, attendance and productivity.Inspect employees’ appearance and vehicle conditions Perform regular performance reviewsMonitor P&L Reports to drive improvements on installations and salesEnsure all jobs were profitable within company standardsEnhance customer experiences with continued follow up and surveysConduct regular team meetings and training sessionsFacilitate and encourage employee Upsell programProvide Sales And Customer Care Representatives with technical and administrative supportReport directly to Director of Operations
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Lead Service TechnicianAll Action Alarm Sep 2021 - Mar 2023United States -
Service ManagerLpc Ny Dec 2020 - Jan 2022
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Install Team ManagerAdt Jan 2018 - Dec 2020Melville, New YorkAs Install Team Manager, I am responsible for formulating a sound business plan to provide cost efficient service for targeted sales growth in my district. That plan is accomplished by performing the following: Work with Area General Manager to meet profitability goals.Conduct team training and meetings on a bi-monthly basis. Communicate current installation policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.Assist sales force by developing low installation costs and suggesting proper and varied applications of systems.Serve as the primary contact for the district installation work force to provide input and feedback to upper/executive management. Establish and maintain a high level of quality and timely installation to customers for maximum retention.Develop and maintain an effective installation work force through recruiting, hiring, training, motivating and coaching techniques.Track and record daily/monthly/quarterly performance for individual employee efforts and results. -
Assistant Manager/Technical AdvisorSlomin'S, Inc. 1997 - Sep 2015Hicksville,NyAssistant Alarm Manager/Technical AdvisorCoordinated scheduling and assignment of installations and service calls throughout nine statesProvided administrative, logistical and technical support to Field Technicians, Supervisors and ManagersProvided product, sales and technical support to outside Sales Managers and ConsultantsLiaised between Field Technicians, Sales and Customer Service Teams, providing seamless communication between all facets of operationsProvided remote programming for all systemsRevised, edited and updated company- wide technical agenda Assisted in development of in-house Web Application for Home Security and AutomationPersonally managed high profile residential and large commercial clients such as GEICO, Pro Health Group, AHRC, Lukoil, and Legend Auto GroupField Supervisor/Project ManagerSupervised, managed and evaluated Service Technicians and Installation Teams in the design, testing, and installation of high end residential and commercial burglar and fire alarms, surveillance cameras, multi-room telecom, high speed data, and environmental systemsAdvised and assisted Sales Consultants and potential clients with design and layout of systems,Provided on site technical and sales support to clients during and after the installation process Customer Service LiaisonProvided technical and administrative support to Customer Service Representatives, Supervisors and Managers, utilizing creative solutions for sensitive and challenging accounts.Developed an Alarm Installation and Service Procedure Manual, technical bulletins and memorandums for Customer Service staff
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Frequently Asked Questions about Rob Amato
What company does Rob Amato work for?
Rob Amato works for General Security
What is Rob Amato's role at the current company?
Rob Amato's current role is 25+ year security professional.
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Rob Amato has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Health.
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Rob Amato has skills like Security, Customer Service, Project Management, Microsoft Office, Team Leadership, Leadership, Team Building, Operations Management, Risk Assessment, Microsoft Excel, New Business Development.
Who are Rob Amato's colleagues?
Rob Amato's colleagues are Yiu Tong Chui, Huen Lui Yung, Wajdi Sahliano, Jenna Mcnally, Kyle Mcintosh, Austin Macdowell, Laurentiu Luca.
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