Responsible for shipping and receiving department, Tooling department, Raw Materials department and Inventory department.

Schedule vehicles for media events, ride and drive events and executive evaluations.Ensure all necessary retrofits, upgrades and repairs are performed on all PR and evaluation vehicles.Organize and facilitate ride and drive events for both media and Chrysler executive evaluation.Facilitate transport of vehicles and supplies for off-site events.Accommodate vehicle requests from engineering for testing and evaluation.

(Initially brought in as a contract employee; converted to Ford salary in 2003).* Gathered information from all Ford databases to analyze and indentify emerging safety trends.* Generated detailed analysis reports on identified issues and presented those reports to the Critical Concern Review Board.* Assisted engineering through data analysis, parts procurement, and root cause analysis on emerging safety issues.* Ensured accurate and timely flagging of all reports to be included in the quarterly Transportation Recall Enhancement, Accountability, and Documentation (TREAD) report required by the federal government.* Assisted with creating, updating, and validating the web based tool used by Ford, Mazda, Jaguar, and Land Rover for TREAD reporting.

* Assisted dealer technicians, via phone and internet, with difficult or unique issues encountered with Ford, Lincoln, and Mercury vehicles.* Acted as a technical liaison between Ford engineers and dealer technicians.* Trained newly hired Service Engineers in the Truck Body/Chassis/Electrical group.* Served as the Ford Explorer/Mercury Mountaineer Subject Matter Expert (SME) for the Ford Technical Hotline.* As the SME, developed and taught new model training courses to keep the hotline staff up-to-date on all new technology.* Authored technical Special Service Messages and Internal Service Messages to assist both dealer technicians and fellow hotline teammates in performing their duties more efficiently.* Created training manuals for new diagnostic equipment to aid hotline staff in assisting dealer technicians.* Acted as Assistant Team Leader for the Truck Body/Chassis/Electrical group, whose call volume and quality scores increased an average of 5-10% per year.* Conducted interviews for potential hotline candidates.

Tested and evaluated all new or redesigned GM products before full production was initiated.* Assisted engineering with issues that were identified in the field or during testing.* Authored Technical Service Bulletins, verified and corrected service manuals, and validated service labor times.* Tested and evaluated new tools and equipment for inclusion in the GM Dealer Equipment Catalog.* Maintained and repaired the fleet of executive pool vehicles.

Performed maintenance and repair of all vehicle types, both foreign and domestic.* Positions included Chassis/Front End/Alignment Technician, Drivability Technician, Heavy Repair Technician, and General Service Technician.* Actively participated in customer relations, sales, and store inventory.