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To Provide one focal point for Cabin Crew at both Heathrow and Gatwick for on the day operational decisions. A key role ensuring that all operational issues are managed and welfare of the Cabin Crew is dealt with through use of appropriate policies and procedures. Work within a highly Unionised operational area and closely with key service partners including Cabin Crew Line Management. Daily updates and input with the whole of the Operational Network. Key Achievements:• Managed an effective operational environment throughout critical industrial action developing and building upon experience and creating new contacts within a positive professional environment.• Established and implemented a Cabin Crew working practice for a brand new fleet. • Created and delivered the training package for our team. Daily Duties1. Manage disruption including issues such as Security, Weather, political, aircraft technical and acts of God.2. Work closely with Network Operations and out-stations to ensure Operational decisions do not break cabin crew industrial agreements, crewing cost or affect their well-being.3. Maintain an excellent working relationship with the Trade Union, Company and Crew.4. Manage individual incidents affecting: Crew due to operate e.g. Bereavements, illness, Police involvement, meeting crew returning from down route incidents, hold a debrief session and arrange follow up support with CCP, instigate Cabin Crew disruption procedures.5. Instigate Alcohol and Drugs testing policy, working with Management, Police and external testing agency and Global Lifeline (Medaire) as and when required.6. Record all daily operational data ensuring key information relating to crew is communicated to the Cabin Crew Line Management Team and appropriate stakeholders.7. Chair weekly Operational meetings with key service partners.8. Accountable for appropriate budget agreed by the Operations Manager.

Key Achievements:• Supported the Cabin Crew Managers to manage the crew to deliver safe, cost effective, excellent customer service with minimum disruption.• Used good people management and was responsible for two teams in excess of 400 Crew using effective performance management, development, motivation and the welfare of all my team members.Duties1 Conducted performance and development discussions for Seniors and Cabin Crew on an ad-hoc and planned basis2 Handled my teams personal issues with sensitivity and discretion therefore building trust3 I was selected to assist with the Senior recruitment campaign, due to my excellent organisational and prioritising skills4 Created an environment which encouraged crew to take personal responsibility for their own development, open communication and approachability.

Achievement:Ensured effective and productive rostering for over 10,500 Cabin Crew on the World Wide fleets, and provided excellent customer service to our internal customers.Duties1 Met operational, legal and safety requirements, CAA legal requirements, BA Industrial agreements, and Scheme regulations.2 Worked within a dedicated team to achieve deadlines with critical timelines.3 Effective use and understanding of departmental systems that included TRACIE, Lotus Notes, PowerPoint, Word, BABS, Excel and FICO.4 Liaised with service partners – Cabin Services, Operations and Customer Services Training and Trade Unions.5 Always applied accurate decision-making skills using initiative and speed.6 Trained Crew on the different Fleet rostering agreements7 Hosted Maternity Crew Return to Work seminars

Achievements: Managed a team of Cabin Crew within a dedicated cabin, using communication and developmental tools. Lead a team by example to achieve excellent Customer Service standards. Monitored standard ensured consistent service using feedback to improve service shortfalls, maintaining customer service to the highest standards. Became a role model for my team and an Ambassador for the Airline. Duties:1 Applied my interpersonal skills to manage the team.2 Ensured safety and standards were maintained and adhered to.3 First point of contact as management on board the aircraft supported and assisted the Senior Cabin Crew member.

Delivered excellence on board the BA Flagship as part of a dedicated team.

Part of main crew delivering BA product on board within European/domestic services.

Selling BA products to the travel trade and general public in a busy frontline environment, using BABS, FICO, and ASPECT phone systems