Rob Garrett Email & Phone Number

San Diego, California, United States

•First product hire; owned the entire planning, definition, and execution of the product roadmap•Grew ARR from $50k to $1MM within a year by identifying and delivering key features, that allowed us to move up market•Led multiple product development teams while maintaining multiple backlogs and scrum ceremonies•Assisted hiring and interviewing for building out the product team•Improved multiple process related pain points in the product and engineering orgs, specifically around QA and releases•Worked with design and engineering leads to design new features•Maintained constant alignment with internal stakeholders on the cost and impact of new features, bugs, and refactors•Conducted virtual customer discovery sessions and built out a custom feature request portal to understand customer needs•Owned internal admin application along with trial onboarding and payments infrastructure•Modified overall pricing structure as well as the specific pricing tiers and their associated features•Led company-wide trainings and product strategy sessions •Coordinated execution of every release to production environments and updated the changelog and release notes•Assisted sales, customer success, and customer support teams with customer calls

San Diego, California, United States

•Led the redesign of Hookit’s flagship B2B analytics platform, integrating advanced computer vision to assess the value of sponsored athletes’ social media posts through precise logo detection and engagement metrics•Led end-to-end delivery of the company's B2C offering for professional athletes and influencers: uncovering insights from in-person customer research, creating product definition and overseeing designs, project managing launchable milestones, improving onboarding conversion via A/B tests, and handling support inquiries from actual athletes and influencers•Served as the product owner for the data ingestion team: researching and keeping up with the ever-changing social media APIs, troubleshooting/fielding questions from sales and support teams, and grooming the backlog•Implemented and validated demand for multiple analytics features by embedding BI dashboards directly within the product as i-frames, such as an athlete comparison tool, social audience demographics views, and follower growth trends

Greater San Diego Area

Oversaw multiple multifaceted and complex SAP integration projects. Responsibilities included:•Conducted in-person interviews to gather project requirements •Proposed and implemented technical solutions to solve client needs •Triaged issues with over-seas development teams •Led both development and functional teams through project lifecycle Notable projects included:•Led managed service teams to identify and triage critical application issues for a global computer hardware manufacturer •Gathered functional requirements for a custom reporting application for a global oil and gas company •Designed and oversaw the implementation of a procurement management software for a global headphones manufacturer •Managed migration of two disparate global ERP systems onto the same SAP instance for a global pharmaceutical company

Greater New York City Area

Bachelor'S Degree, Finance And Information Systems

Education record

Semester Abroad Study Program

Education record