Rob Mcgee Email & Phone Number

Charlotte, North Carolina, United States

Current responsibilities include:* Managing monthly credit card upgrade program, moving qualified cardholders to a "tiered level" status.* Responsibility for oversight of Flip campaign, upgrading qualified PLCC accounts to Visa accounts, driving annual world sales by $50+MM.* Managing Annual Upgrade/Downgrade/Requalification campaign for Tiered Status cardholders.* Managing the quarterly tiered cardholder "Bonus points" program. * Managing Marketing Fund to contractual plan.* Develop training for internal and client team new hire onboarding. * Collaborate with the Loyalty team on remediations, providing marketing and campaign support where needed.* Auditing lifecycle campaigns for team members to ensure campaigns are error free.

Charlotte, North Carolina, United States

* Build client relationships with CRM and Lifecycle teams.* Managed Early Month on Books strategies and campaigns for Gap, Banana Republic, Old Navy and Athleta credit card program, driving Activation, World sales, Brand sales and card penetration.* Managed Inact/React campaigns for cardholders 120-180 days on books, driving account retention, activation and sales. * Responsible for monthly Marketing Fund Reduction reporting, balancing charges incurred by Synchrony on behalf of client.

• Act as key business partner to ensure client and business performance goals are met.• Lead and support strategic sales initiatives focused on maximizing growth.• Support new client implementations, compliance & regulatory initiatives, contract administration and program enhancements.• Serve as contact for escalated operations problem resolution.• Assist client leaders in gathering and preparation of competitive analysis to develop and communicate key strategic business plans.

Charlotte, North Carolina Area

National management responsibilities for credit sales, acquisition, compliance and marketing for 260 plus Gap Outlet stores in 3 regions, located in 44 states and Puerto RicoManaged relationships with Senior HQ partners, VP of Stores, Regional Directors and District Managers.Drove customer loyalty strategies with the field teams.Proactively managed and rebuilt client credit card site used by the field organization. Provided comprehensive training for all new product rollouts to senior field leadership.Created analytical reporting to identify trends around all credit metrics for the senior field team.Developed action plans and help implemented solutions to increase acquisition and credit sales.Acted as the voice of the field, providing field feedback to HQ partners for future strategies.

Charlotte, North Carolina Area

Managed responsibilities for acquisition goals, credit sales, compliance and in-store marketing with 58 stores in 3 districts, located in 5 states.Managed client relationships with Regional Directors, District Managers and Store Managers.Provided comprehensive in store training for all new product rollouts to all field partners.Created reports for District field team partners that identified trends around all credit metrics and developed action plans to address opportunities. Managed new store opening process within assigned territory and provided support to other areas when needed.

Lowe'S Portfolio, Charlotte Nc

Responsibilities primarily in customer retention and driving Sundry income product revenue. Managed Direct mail programs for existing cardholders, the Billing Statement process, and Credit line increase process. Organized support for Store openings as needed. Helped develop and manage tiered card programs and affinity card programs for client, including the Gold Card and Team Lowe's NASCAR credit card.

Lowe'S Portfolio, Charlotte Nc

Established Credit line criteria, credit line increase criteria, score cut offs for credit approval, starter card program, credit decission audits and in house credit training for customer service reps.

Charlotte, North Carolina, United States

Customer service and team lead for Call Quality and escalated customer calls.

Bachelor Of Arts - Ba, English & History

Activities and Societies: Member of Sigma Pi Fraternity

Education record

Bachelor Of Arts (B.A.), History And English

Activities and Societies: Member of Sigma Pi Fraternity

Education record