Rob Mitchell Email and Phone Number
Rob Mitchell work email
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Rob Mitchell personal email
Rob is a highly skilled senior leader with 30 + years experience in the public transport sector.A critical thinker with a passion for continuous improvement and a flare for innovation who thrives when required to develop creative solutions to old problems.Rob has the ability to build positive workplace cultures and strong stakeholder relationships which are customer focused and outcome driven. Rob knows that good communications and relationships are at the heart of all successful teams and projects.
Sydney Metro
View- Website:
- sydneymetro.info
- Employees:
- 621
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Associate Director Operations PlanningSydney Metro Jan 2021 - PresentSydney, New South Wales, AustraliaAccountable for leading the development of strategic operating concepts to guide business and system requirements, project scope definition and contract specifications for future Metros
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A/Director Operations PlanningSydney Metro Jan 2020 - Jan 2021Sydney, AustraliaResponsible for leading the development of operations and maintenance specifications, operations planning and commercial principles for operations and maintenance contracts for Sydney Metro in order to meet identified customer needs and desired metro operating outcomes on a whole of life basis.
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Associate Director Operational ReadinessSydney Metro Apr 2016 - Jan 2020Macquarie Park, NswManages the development and review of Sydney Metro Northwest Rail Link operational readiness programs across a broad range of stakeholders with a focus on the operational interfaces between multiple modes of transport to ensure an effective transition to successful customer operations for Sydney Metro.
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Manager Fare ComplianceSydney Trains May 2013 - Apr 2016Darlington, SydneyLed a large workforce of 230 + revenue protection officers to deliver revenue protection services across all modes of public transport in greater Sydney through the development and implementation of strategies and initiatives aimed at reducing ticketless travel to maximise public transport fare box revenue. -
Reform Lead, Fixing The Trains, Customer Service DirectorateRailcorp Dec 2011 - May 2013SydneyLed a reform and transition program which shaped the organisational design of the future Customer Service Directorate of Sydney Trains. Reporting to the Director Customer Service, was responsible for all day to day decisions on the reform program with program oversight of 19 individual project streams required to ensure the directorate was operationally ready for launch on 1 July 2013. -
Operations Manager, Cbd StationsRailcorp Feb 2010 - Dec 2011Sydney, AustraliaResponsible for over 500+ front line customer service staff at RailCorp CBD stations between Redfern, North Sydney and Martin Place including the City Circle Line. Accountabilities included resource allocation, training and competence assurance, emergency response and preparedness, management of special events and major service disruptions.
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Acting General Manager Customer Service, North / West SectorRailcorp Jun 2009 - Feb 2010ChatswoodWas the 'customer champion' passionately advocating for customer needs across a broad range of forums both internal and external to the business. Influenced all parts of RailCorp to deliver 'safe, clean and reliable' rail services to customers of the North / West Sector. Responsible for 1573 front line staff with an operating budget of $195m and a revenue budget of $265m.
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Operations Manager North / West StationsRailcorp Oct 2008 - Jun 2009ChatswoodResponsible for over 600+ front line customer service staff at RailCorp North / West stations between Lithgow and Auburn inclusive and North Strathfield and Awaba inclusive including the North Shore Line up to Waverton. Accountabilities included resource allocation, training and competence assurance, emergency response and preparedness, management of special events and major service disruptions.
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Manager Operations CoordinationRailcorp Apr 2007 - Oct 2008Sydney, AustraliaCoordinated operational readiness activities for all major infrastructure, timetable, special event and asset renewal programs for the Operations Division of RailCorp to ensure the risks to operational reliability were minimised. Managed safety assurance activities for the Operations Division through a team of 6 safety professionals.
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Operational Readiness Manager, T-Card Ticketing ProjectRailcorp Apr 2004 - Apr 2007Sydney, AustraliaLed all operational readiness activities to ensure RailCorp was ready to accept and operate the Tcard ticketing system with minimal disruption to day to day operations.
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Project ManagerState Rail Authority Of New South Wales Dec 2000 - Apr 2004Sydney, AustraliaManaged the planning and delivery of a variety of service initiatives with both a short and long term focus. -
Operational Readiness Coordination Officer - RailOlympic Roads & Transport Authority Sep 1999 - Dec 2000Sydney, AustraliaCoordinated the delivery of station precinct management plans, associated supporting infrastructure and operational interfaces for the Sydney 2000 Olympic Games.
Rob Mitchell Skills
Frequently Asked Questions about Rob Mitchell
What company does Rob Mitchell work for?
Rob Mitchell works for Sydney Metro
What is Rob Mitchell's role at the current company?
Rob Mitchell's current role is Associate Director Operations Planning at Sydney Metro.
What is Rob Mitchell's email address?
Rob Mitchell's email address is ro****@****.gov.au
What skills is Rob Mitchell known for?
Rob Mitchell has skills like Project Management, Stakeholder Management, Business Process Improvement, Management, Customer Service, Change Management, Project Planning, Process Improvement, Operations Management, Leadership, Transportation, Program Management.
Who are Rob Mitchell's colleagues?
Rob Mitchell's colleagues are Siby Yohannan, Edward Kim, Therese C., Paul Antognelli, Saqib Yasin, Rob Gregorio, Harris Malik.
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Rob Mitchell
Residential & Proptech Start Up Specialist - Project Marketing. Lead Director (Udia) Marketing Excellence Award, Reisa Award For Project Marketing Developments. Director - Cedar Woods Glenside Release, Market Square (Sa)Greater Adelaide Area1buildingassets.com.au -
Rob Mitchell
Greater Melbourne Area3chargefox.com, gmail.com, cogentconsulting.com.au1 +141260XXXXX
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Rob Mitchell
Gold Coast, Qld
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