Rob Mitchell Email & Phone Number

Sydney, New South Wales, Australia

Accountable for leading the development of strategic operating concepts to guide business and system requirements, project scope definition and contract specifications for future Metros

Sydney, Australia

Responsible for leading the development of operations and maintenance specifications, operations planning and commercial principles for operations and maintenance contracts for Sydney Metro in order to meet identified customer needs and desired metro operating outcomes on a whole of life basis.

Macquarie Park, Nsw

Manages the development and review of Sydney Metro Northwest Rail Link operational readiness programs across a broad range of stakeholders with a focus on the operational interfaces between multiple modes of transport to ensure an effective transition to successful customer operations for Sydney Metro.

Darlington, Sydney

Led a large workforce of 230 + revenue protection officers to deliver revenue protection services across all modes of public transport in greater Sydney through the development and implementation of strategies and initiatives aimed at reducing ticketless travel to maximise public transport fare box revenue.

Sydney

Led a reform and transition program which shaped the organisational design of the future Customer Service Directorate of Sydney Trains. Reporting to the Director Customer Service, was responsible for all day to day decisions on the reform program with program oversight of 19 individual project streams required to ensure the directorate was operationally ready for launch on 1 July 2013.

Sydney, Australia

Responsible for over 500+ front line customer service staff at RailCorp CBD stations between Redfern, North Sydney and Martin Place including the City Circle Line. Accountabilities included resource allocation, training and competence assurance, emergency response and preparedness, management of special events and major service disruptions.

Chatswood

Was the 'customer champion' passionately advocating for customer needs across a broad range of forums both internal and external to the business. Influenced all parts of RailCorp to deliver 'safe, clean and reliable' rail services to customers of the North / West Sector. Responsible for 1573 front line staff with an operating budget of $195m and a revenue budget of $265m.

Chatswood

Responsible for over 600+ front line customer service staff at RailCorp North / West stations between Lithgow and Auburn inclusive and North Strathfield and Awaba inclusive including the North Shore Line up to Waverton. Accountabilities included resource allocation, training and competence assurance, emergency response and preparedness, management of special events and major service disruptions.

Sydney, Australia

Coordinated operational readiness activities for all major infrastructure, timetable, special event and asset renewal programs for the Operations Division of RailCorp to ensure the risks to operational reliability were minimised. Managed safety assurance activities for the Operations Division through a team of 6 safety professionals.

Sydney, Australia

Led all operational readiness activities to ensure RailCorp was ready to accept and operate the Tcard ticketing system with minimal disruption to day to day operations.

Sydney, Australia

Managed the planning and delivery of a variety of service initiatives with both a short and long term focus.

Sydney, Australia

Coordinated the delivery of station precinct management plans, associated supporting infrastructure and operational interfaces for the Sydney 2000 Olympic Games.