As the GM of Credit Services at 1stMILE, our objective is to achieve 1stMILE’s mission of bringing automotive shops & drivers back together by developing & implementing industry leading payment products & partnerships.

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• Drive the achievement of CFNA sales objectives with innovative payment products and features.• Leverage industry standards, best practices, and external consulting services to develop and maintain a relevant and competitive payments product portfolio.• Conceptualize strategic opportunities to enhance sales and improve BOSS engagement.• Oversee the development and maintenance of third-party relationships with external payment partners and prospective vendor partners.• Collaborate across all areas of the organization to enable progressive payments strategies to drive enterprise-wide profitability growth.• Direct all aspects of product ownership, including customer journey, roadmaps, etc.• Garnered critical knowledge through pragmatic marketing training.• Negotiated and closed a contract with a network partner for new product launch.

• Allocated an annual credit card sales budget and sales promotion budget.• Assumed direct oversight of field sales management, business development, and sales operations. • Offered leadership, vision, and active coaching for 5 Field Sales Managers across the United States and 3 sales operations teammates. • Devised and implemented effective sales strategies to drive nationwide sales staff toward achievement of company sales objectives.• Evaluated sales results in comparison to goals; executed appropriate action to correct when necessary.• Implemented business development strategies focused on retailers that help drive strategic growth, vision, and objectives of the business within defined risk parameters.• Maintained collaborative relationships with C-suite and other senior-level industry prospects and customers (manufacturers, distributors, retailers, associations, and industry consultants).• Identified new card program opportunities; guided transactions from identification to close. • Influenced CFNA senior leadership to obtain buy-in on new program opportunities.• Represented CFNA’s interest in the structuring, negotiation, and closing of multi-year agreements and on-going retailer support plans.• Oversaw business development and branded card program management processes while ensuring compliance and adherence to risk control mechanisms.• Engaged regularly with all internal and external BSA stakeholders.• Directed the hiring, orientation, training, development, and retention of sales teammates.• Conducted research to identify industry changes and competitive pressures; modified strategies and tactics accordingly.• Generated daily, monthly, and annual sales forecasts.• Monitored departmental P&L with a $4M budget.• Achieved 2 years of record-breaking sales and profit.• Signed several new enterprise customers, resulting in millions of incremental revenue.

• Developed and executed product/business plans to address market opportunities; ensured alignment with key sales channels within the auto/mobility industry.• Prospected and qualified potential partnerships with industry leaders and innovators to expand CFNA’s services and acceptance footprint.• Drove the completion of initiatives to mature the CFNA payments platform infrastructure and support the enterprise (including Bridgestone).• Supervised the development of competitive products to drive and maintain CFNA relevance to the account holder.• Collaborated with leaders across BSAM business units to create and implement payment solutions.• Facilitated the achievement of internal business development and innovation opportunities from cultivation through delivery initiation.• Guided the launch and sponsoring/supporting delivery of key projects, payment efficiencies/enhancements, new products, and other initiatives aligned with CFNA priorities.• Advised CFNA project teams by leveraging payments knowledge of the sales cycle and business strategy to drive change.• Fostered professional working relationships with third-party vendors and partners.• Hand-selected for Bridgestone’s Executive Leadership Development Program.• Achieved 6 successful product launches, 11 successful customer contract extensions, and 4 successful partner deals that led to incremental value proposition offering.• Completed design thinking training to enhance department operations.

• Enforced CFNA sales objectives in the assigned geographic territory.• Promoted CFNA’s products and services to existing and prospective clients (merchants) through a relationship and consultative-based approach. • Bridged communications with C-level executives to secure new business and influence the growth of CFNA tender-share within existing accounts.• Cultivated and maintained business relationships with current and prospective clients, as well as key field partners, to meet/exceed new business and market share objectives.• Facilitated on-site strategy and planning meetings with clients’ leadership teams to grow CFNA tender share; developed and implemented Quarterly Sales Action plans.• Liaised with internal marketing teams and other relevant COE stakeholders to devise employee and consumer incentives to drive credit card sales growth.• Expedited the resolution of cardholder issues; provided feedback with internal CFNA stakeholders.• Translated ‘voice of the customer’ feedback regarding needs and issues into the identification of competitive gaps and evaluations of the competitive landscape.• Generated daily, monthly, and annual sales forecasts for new and existing clients.• Coordinated with the National Field Sales Manager on budgetary planning and control.• Attended trade shows, business meetings, and customer events to promote CFNA products and services.• Spearheaded the launch of a financial services B2B underwriting and onboarding solution.• Recognized for exceeding revenue quota by 120% for 3 years.