Rob Smith Email & Phone Number

Dallas-Fort Worth Metroplex

Rockwall, Texas, United States

Addison, Texas, United States

Dallas, Texas, United States

Part Time

Dallas/Fort Worth Area

Completed restaurant opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking equipment doors, etc. Set up, stocked, and maintained work areas. Took orders from customers, input orders into micros, and obtained payment and provided change.

Dallas/Fort Worth Area

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityAnswers and routes calls as appropriateOffers and properly handles requests for wake-up callsChecks guests in and out of the hotel; processes customer payments according to established policies and procedures.Answers phone in a prompt, efficient, and friendly manner.Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.

Dallas/Fort Worth Area

Provide superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. Maintain an optimistic, “energy-giving” attitude to be the bright spot in each guest’s day. Other key duties include: • Process guest registrations, including collecting payment • Complete shift reports • Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed • Promote, answer questions about, and enroll guests in La Quinta’s frequent guest program • Assist other team members in various assignments including operating the courtesy van and/or assisting with breakfast, laundry, or housekeeping duties • Maintain and clean the lobby and bathroom as needed

Farmers Branch, Tx

• Welcomed and greeted guests and provided attentive, courteous, and efficient service prior to arrival and throughout guests’ stay, while maximizing room revenue and occupancy (100).• Handled payments (i.e. room charges, cash, checks, debits, and credits); managed check-outs, and resolved late and disputed charges.• Responded to guest calls, requests, questions, and concerns in a friendly and timely manner.• Provided guests with directions and information regarding property and areas of interest including restaurants, entertainment, historical landmarks, and shopping centers.• Utilized computerized system to enter and update information and generate daily reports

Springhill Suites By Marriott Dallas Richardson/Plano

Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Balch Springs, Tx

Provide fast, friendly service to customers by answering questions and helping with home improvement plans.

General Studies

Education record