Working alongside the Request Systems Maintenance team at Lloyd's Banking Group, structuring the migration of existing IT support systems to a single service management tool set. Providing strategic direction during the implementation stage, escalating promptly any issues that may impact operations. Monitoring project risks and changes in scope to identify potential problems and proactively identifying solutions to address them in advance.

Supporting the business with strategic goals by developing meaningful Management Information (MI) and Dashboard solutions from conception to delivery. Providing integral MI for programmes and projects within the European market. Producing real time metrics and delivering root cause analysis to explain and underpin projects, strategic aims and objectives within the operation, communicating and supporting stakeholders across HR, Payroll, Benefits and other key divisions. Key Responsibilities/Skills/Competencies- Support key stakeholders with the production of ad hoc analysis to meet high priority business needs. Identifying solutions, utilising data extraction and planning skills- Technical lead and support for new projects and initiatives across Europe in line with Business Excellence Model - Provide coaching and support in the effective use of the analysis provided, drawing conclusions and recommendations- Simplification of in house process tools within HR Operations utilising Excel, VBA and Business Objects- Technical lead for the development of the capacity planning and forecasting model for HR Operations in Europe- Primary MI and Reporting Lead for HR Operations, Payroll and Benefits in Europe- Level 2 support of the Global Customer Relationship Management system (GCRM) for Europe- Standardisation of metrics across Europe reducing duplication and waste with a large cost saving to the business- Manage an offshore team in India providing the team with support and training for the implementation of new dashboards, reports and enhancements- Technical lead and functional owner of the GCRM Transaction dashboard in Business Objects for multiple CoEs and business areas including ad hoc reporting, system amends, technical support and coaching globally- Designed, built and launched an internal dashboard to measure the performance of local teams- Share best practices to contribute to the success of the operational centres

To provide integral MI reports for programmes and projects within the UK. Produce daily/real time metrics and conduct root cause analysis to explain and understand the variation in operational performance, proactively identify issues and provide trend analysis. Conduct systems training as part of the Employee Services induction program. Key Responsibilities/Skills/Competencies:- Primary Management Information and Reporting Lead for UK Operations- Document customer requirements and generate productivity/process improvements through analysis- Educate internal and external stakeholders in the effective use of the analysis, making conclusions and recommendations- Champion and drive data accuracy within the Employee Services centre identifying key focus areas- Automate in house process tools utilising Microsoft Excel, PowerPoint and Access- Facilitator and single point of contact of UK GE Benefits website- Lead contact and facilitator of Customer Relationship Management system (CRM) for the UK. This includes system training, ad hoc reporting, system amends and all access requests- Communicate changes to the business regarding stakeholder metrics, CRM, contract tool and benefits website- Subject matter expert for database reporting and Microsoft office applications- Implemented regular reporting rigour, sharing best practices across teams to contribute to the success of the department- Production of the daily metrics to measure output timeliness and accuracy of the service centre- Participate in monthly audits of HR and Payroll

Job PurposeTo deal with queries from employees and key stakeholders regarding HR. Prepare statistic reporting including management reports. Responsible for the preparation and processing of payroll synchronisation reports in accordance with fixed deadlines.Key Responsibilities/Skills/Competencies- Develop a strong working relationship with HR through timely and accurate administration of processes, ensuring effective communication and early identification of requirements and service issues - Maintain employee documentation in accordance with labour legislation and data privacy regulations- Ensure compliance with internal regulations and external legislation and GE policies are adhered to- On boarding of new employees to GE by creating offer letters, employment contracts and new starter packs. - Processing of employee salary increases, bonuses, awards, allowances and deductions - Deliver on commitments, manage expectations and keep customers informed on progress – taking clear accountability and ownership throughout the process - Deal with all customer enquiries in a professional, courteous and timely manner - Maintaining HR Oracle database, ensuring highest standards of completeness, accuracy and compliance with relevant legislation - Coordination of employee benefits, including company cars and GE share plan - Consistently follow defined HR processes ensuring high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements