Rob Sullivan Email & Phone Number

Columbia, Md

• Assist clients in implementing RouteSmart software • Train new and experienced client-users with the end goal of helping achieve maximum return-on-investment.• Perform geocoding and RouteSourcing for small and large municipalities and some of the largest utility companies in North America.• Work within a variety of industries such as solid waste, newspaper, and utilities to streamline routing. This includes co-ordinating some of RouteSmart’s largest implementations across all of our vertical markets. Many of these implementations were across long timeframes with many moving parts. • Work closely with our product management team to get new features into the product to make it easier for our customers to use the software.• Work with our in-vehicle technology (Tom Tom and RouteSmart Navigator)• Assist in software quality assurance by providing real-time feedback from client-users while in-field

Towson, Md

With UPSLT, I installed, configured, and provided training on our distribution and transportation software to diversified clients who sought to reduce their distribution and retrieval costs. I traveled to customer sites around the world, working with a variety of industries, including medical testing, food service, beer and wine, and security services over a three-month implementation period. I became adept at analyzing customer distribution procedures and developing comprehensive implementation plans, including interfaces to any mini or mainframe system. In addition, I coordinated with both executive and distribution personnel to ensure that pre-visit tasks were completed on time and on budget, and I provided on-site programming for Access, Visual Basic, Crystal Reports, and batch files.I began my career at UPSLT providing hands-on assistance by receiving and dispatching technical support calls, assisting support technicians in resolving software issues, and providing internal software training.

Annapolis, Md

In my first role as a trainer, I gained experience in developing training materials and coordinating educational programs for users of commercial applications, including WordPerfect Office (E-mail); WordPerfect 6.x; Lotus 1-2-3, 4.0; Visual Basic; Crystal Reports; Visio; PowerPoint; MS Project; and MS Publisher. I also provided all PC and software training in a classroom setting, and assessed training needs for 500 associates. In addition, I coordinated our help desk training program and assisted in call response