William Pearson Jr. Email & Phone Number

-Test and provide feedback on software development features and bug corrections across all RouteSmart products-Identify, validate and/or document defects/enhancements in a centralized issue tracking system-Execute coordinated test scenarios in accordance with approved test plans and proceduresMaintain detailed documentation of testing plans and testing results-Engage in daily scrums-Engage in sprint planning -Assist data processing of street data-Maintain appropriate VM sessions to test in alternative environments including operation systems and GIS versions as well as RouteSmart product versions

Timonium, Maryland, United States

- Recording, responding, and resolving any technological hardware or software issues reported to the Technology Service Desk Team.- Striving to meet predefined service-level agreements for all issues brought to the team.-Troubleshooting software release/changes, escalating issues based on console/network tab Error responses. - Software is written internally here so it is our job to find and minimize the the bugs and get as much details as possible for our Dev Team. - Responding quickly to any technical issues that the Food Service Directors encounter to ensure they can provide excellent service to their clients.- Minimizing functional and network connectivity outages with the mySAGE kiosk that are custom set Linux OS's - Ensuring compliance with SAGE's Acceptable Use of Technology Policy.- Ensuring that Managers have access to critical daily systems, including but not limited to Menu Builder and Recipe Collection.- Providing prompt communication with clients and Team Members to ensure they're up to date on the status of their issue.- Ensuring that SAGE-approved devices - which are delivered to clients and recorded in accordance with the Technology Department's standard policies and procedures - are readily available for deployment and configured to satisfy their expected tasks.

Montgomery County, Maryland, United States

-Visiting CSAAC group homes in the community to spot check computers, repair any issues and update software -Remove/replace old hardware, assisting in ongoing inventory and procurement of computer hardware -Assists with tier-one help desk tasks, work on and update active directory domain, and many other projects

Odenton, Maryland, United States

-Serve food and beverages while maintaining high quality formal table service to customers daily by establishing rapport, making recommendations, and ,multitasking efficiently. -Ensure proper presentation and offer additional menu options for upsell resulting in increased company and personal revenue. -Resolve complaints quickly and efficiently while keeping the customer’s best interests in mind with strong problem solving and de escalation abilities.

-Performed minor IT account access troubleshooting for client account maintenance such as password resets, account lock- out, multi- factor authentication, making for an easier client experience.-Resolved escalated customer account issues by asking the right questions, troubleshooting, and actively listening to what it is they need.-Helped clients achieve long term investing goals using fact finding questions and critical thinking.-Assisted clients with issues related to their retirement account and funds.

Denver, Colorado, United States

-Played a major role in helping manage and run one of the most profitable branches in the district; lead team in sales, managed tight inventory to grow fleet size, and helped train new hires. -Handled escalated customer issues in person and over the phone daily, and efficiently resolving those issues with a positive outcome each time.

Hunt Valley, Maryland, United States

-Actively participated on sales and marketing visits to local dealerships, lead small sales meetings focused on pushing sales, and provided excellent customer service daily in a very fast paced environment. -Constantly problem solving, thinking on the fly, and multi tasking to handle an increased demand with limited supply daily. -Produced and lead weekly financial reports on previous week’s numbers and named MVP in the entire area for April and May 2015.-Supervised small daily sales meetings leading to an increased additional sales revenue

Timonium, Maryland, United States

Responsible for interacting with patrons and providing them with excellent customer service; used automated POS system to collect golf fees and make retail sales; responsible for making weekly bank deposits and daily inventory counts

Aberdeen, Maryland, United States

Supervised/coach and helped run baseball clinics/camps; helped create and facilitate a fun dynamic environment for kids developing teamwork and acting as a positive role model to the kids.

Hunt Valley, Maryland, United States

Worked in various departments throughout the store (Front end, grocery, produce, general merchandise, helping hands), supervised front end in my last year there and helped wegmans open up a new story in Malvern, PA.

Bachelor Of Science - Bs, Sport Management/Business Administration

Activities and Societies: -Sigma Alpha Epsilon Fraternity- September 2009 – May 2013 (Athletic Chairman for 2 years) -Member of Sports.

Google It Support Professional Certificate, Information Technology

Technical Support: Installing and configuring computer hardware, software, and networks -Computer Networking: standard protocols.