William Pearson Jr. Email & Phone Number

-Test and provide feedback on software development features and bug corrections across all RouteSmart products-Identify, validate and/or document defects/enhancements in a centralized issue tracking system-Execute coordinated test scenarios in accordance with approved test plans and proceduresMaintain detailed documentation of testing plans and testing.

Timonium, Maryland, United States

- Recording, responding, and resolving any technological hardware or software issues reported to the Technology Service Desk Team.- Striving to meet predefined service-level agreements for all issues brought to the team.-Troubleshooting software release/changes, escalating issues based on console/network tab Error responses. - Software is written.

Montgomery County, Maryland, United States

-Visiting CSAAC group homes in the community to spot check computers, repair any issues and update software -Remove/replace old hardware, assisting in ongoing inventory and procurement of computer hardware -Assists with tier-one help desk tasks, work on and update active directory domain, and many other projects

Odenton, Maryland, United States

-Serve food and beverages while maintaining high quality formal table service to customers daily by establishing rapport, making recommendations, and,multitasking efficiently. -Ensure proper presentation and offer additional menu options for upsell resulting in increased company and personal revenue. -Resolve complaints quickly and efficiently while.

-Performed minor IT account access troubleshooting for client account maintenance such as password resets, account lock- out, multi- factor authentication, making for an easier client experience.-Resolved escalated customer account issues by asking the right questions, troubleshooting, and actively listening to what it is they need.-Helped clients achieve.

Denver, Colorado, United States

-Played a major role in helping manage and run one of the most profitable branches in the district; lead team in sales, managed tight inventory to grow fleet size, and helped train new hires. -Handled escalated customer issues in person and over the phone daily, and efficiently resolving those issues with a positive outcome each time.

Hunt Valley, Maryland, United States

-Actively participated on sales and marketing visits to local dealerships, lead small sales meetings focused on pushing sales, and provided excellent customer service daily in a very fast paced environment. -Constantly problem solving, thinking on the fly, and multi tasking to handle an increased demand with limited supply daily. -Produced and lead weekly.

Timonium, Maryland, United States

Responsible for interacting with patrons and providing them with excellent customer service; used automated POS system to collect golf fees and make retail sales; responsible for making weekly bank deposits and daily inventory counts

Aberdeen, Maryland, United States

Supervised/coach and helped run baseball clinics/camps; helped create and facilitate a fun dynamic environment for kids developing teamwork and acting as a positive role model to the kids.

Hunt Valley, Maryland, United States

Worked in various departments throughout the store (Front end, grocery, produce, general merchandise, helping hands), supervised front end in my last year there and helped wegmans open up a new story in Malvern, PA.

Bachelor Of Science - Bs, Sport Management/Business Administration

Activities and Societies: -Sigma Alpha Epsilon Fraternity- September 2009 – May 2013 (Athletic Chairman for 2 years) -Member of Sports.

Google It Support Professional Certificate, Information Technology

Technical Support: Installing and configuring computer hardware, software, and networks -Computer Networking: standard protocols for.