User Experience Designer
As a UX Designer at the Australian Digital Health Agency, I played a pivotal role in delivering innovative design solutions and insights for the agency's products and services. Leveraging user insights, I conducted thorough testing and validation to ensure the highest level of user satisfaction. Through effective collaboration with teams and stakeholders, I aligned design efforts with agile processes, ensuring the timely delivery of high-quality solutions.Notable Achievements:Spearheaded UX designs and prototyping for "Provider Connect Australia," a web application that streamlined healthcare provider interactions.Implemented impactful UX updates to the My Health Record website, enhancing user wayfinding, onboarding and satisfaction.Undertook service design mapping, conducted comprehensive UX research of complex legacy systems and collaborated with stakeholders to successfully deliver the Aged Care Transfer Summary, improving the efficiency of aged care services.Throughout my tenure, I consistently championed design standards, sharing UX knowledge. My strong expertise in UX, product design, collaboration, and process alignment allows me to drive optimal outcomes for complex design projects.