- Responding to student and client enquiries, processing orders, organising mock examinations, invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders.- Proactively supporting clients/students e.g. assistance when re-sitting exams, assisting with log-in queries in respect of online support systems.- Maintaining up to date client profiles and processing records on all BPP systems.- Providing client feedback and notifying Programme Managers and Service Delivery Managers of issues/areas of client concern.- Attending client meetings.- Maintaining strong client relationships through regular close account management.

- Carrying out health research on behalf of a life sciences company, which involves gathering data from individuals or company representatives over the phone. - Hot desk research to find potential clients to recruit for research projects.- Inputting research data into a database which requires accuracy and speed.- Networking with potential clients to create good future business and professional relationships with myself and Kudos Research.

• Carried out research on behalf of government agencies and commercial organisations, which involves gathering data from individuals or company representatives over the phone. • Conducted a variety of research projects; for example residential research on behalf of the New South Wales Government, and commercial research for SA Power Networks. • Inputted research data into a database which required accuracy and speed.

• Main responsibility was providing customers with information about bus times/routes, delays, and of any other changes to normal bus services. I also provided directions, information about other transport services, and acted as an Ambassador for Manchester. • Liaised with central communications, in order to deal with urgent problems, accidents and emergencies, and route diversions. • Worked regularly with drivers and central communications, emergency services and public bodies.• Ensured the safe loading of passengers both on and off of buses at all times and helped encourage safe and responsible driving by the company bus drivers. • Worked at university events to promote the company and sell tickets. • I was also the main contact point between Firstgroup and the appropriate public bodies, promoting a good working relationship and keeping both sides informed of traffic and operating circumstances when necessary.

- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits.- Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail.- Satisfying patron requests in a timely manner.- Assessing customer preferences and making drink recommendations.- Providing a positive and friendly guest experience by interacting with patrons.- Collecting money for drinks served and providing change as needed.- Checking identification to verify legal age requirements for all customers.- Balancing cash receipts.- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories.- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment.- Organising the bar area to streamline drink preparation and inventory.- Placing orders for liquor, beer, wine, and other supplies.- Slicing, pitting, and preparing fruit garnishes for drinks.- Planning bar menus.- Creating unique drinks.- Preparing and serving appetisers, snacks, or other food items for customers at the bar.- Complying with all food and beverage regulations.- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour.

• Responsible for monitoring and observing the medical conditions of our patients (taking weight and blood pressure, temperature, and visual observations).• Assisted residents with their everyday needs e.g. washing, dressing and feeding.• Collected and completed medical forms and reports on patients’ progress. • Aided residents comfort on a daily basis, including their emotional and social needs.