Systems Administrator

• Provide end user operational support for Calgary & GP users (Tier 1-3) • VIP Support• Oversee and perform access provisioning• License and contract management for client technologies and applications• Procurement• Client OS Patching• Application deployment and packaging support • Client GPO and profile management• Client operating system and image management• Steward the following client services — 0365 services, Email, Teams, OneDrive, Office suite, print\copy\scan, mobility Support, develop, maintain and execute client technology standards and roadmaps• Plan and deploy client technologies and productivity tools ensuring alignment to business direction & needs• Escalation point for all client technology incidents, problems, improvements and changes• Drive user adoption and effective use of client technologies, collaboration and productivity tools• Optimize and automate service request fulfilment and client technology management activities• Continually improve the end user experience while minimizing costs• Collaboration and align with key stakeholders on business specific requests & events• Manage service delivery of vendors and service providers• Plan, develop and implement fit for purpose ITIL based operational processes and supporting systems

• Provide end user operational support for Calgary & GP users (Tier 1-3) • VIP Support• Oversee and perform access provisioning• License and contract management for client technologies and applications• Procurement• Client OS Patching• Application deployment and packaging support • Client GPO and profile management• Client operating system and image management• Steward the following client services — 0365 services, Email, Teams, OneDrive, Office suite, print\copy\scan, mobility Support, develop, maintain and execute client technology standards and roadmaps• Plan and deploy client technologies and productivity tools ensuring alignment to business direction & needs• Escalation point for all client technology incidents, problems, improvements and changes• Drive user adoption and effective use of client technologies, collaboration and productivity tools• Optimize and automate service request fulfilment and client technology management activities• Continually improve the end user experience while minimizing costs• Collaboration and align with key stakeholders on business specific requests & events• Manage service delivery of vendors and service providers• Plan, develop and implement fit for purpose ITIL based operational processes and supporting systems

• Maintain all server systems including test and production environments • Provide management and mentorship for junior team members• Manage physical and virtual infrastructure in both Grande Prairie and Calgary offices• Software and hardware procurement/purchasing• Implement and Support infrastructure projects• Asses Infrastructure Environment and provide recommendations for future growth• Assist IT Helpdesk team by providing tier 2&3 support

• Client contact for all IT related projects and issues• Design, Implement and maintain a Virtual Cloud Hosting Environment• Systems Administrator for Virtual Landscape, Hardware, Software, Licensing, Renewals, Backups, Storage, and Remediation. • Exchange, Skype, and Telecom Administrator• Virtual monitoring Maintaining and Reporting of Storage, Backup, Server and Hardware Failures• Onsite tier 3 IT support• Architect and implement network infrastructure changes• Liaison between executive team, procurement and IT for multiple clients• Provisioning servers both physical and Virtual servers• Project management of physical relocations / disaster recovery

• Responsibilities were the ongoing hardware and operating system administration of all Intel windows servers worldwide• A part of a team that designed, built, and maintained a brand new VMware vSphere 5.1 environment • Migrated over 400 VMs from 3.5 to 5.1 • Standardized VMware deployments with best practices• Documented all steps. Design, implementation, and maintenance• Stream lined the server hardware purchases• Standardized Infrastructure Server build documentation• One of the key contacts for both data centers

• Responsibilities included the administration, monitoring and maintenance of all servers, backups, VoIP telephony system, voicemail, Blackberry BES accounts, Apple XSAN accounts, cell phone swaps, work stations, applications, user accounts, multifunction printers and IP equipment • Created simplified technical guides for end users. Produced and maintained yearly IT budgets which included new initiatives, servers, workstations, software, and capital equipment • Responsibilities included the administration, monitoring and maintenance of all servers and workstations in two locations. Duties included: Windows Server Operating System Installations and Upgrades, Server Software Installations, Service Account creation, Server change management, Hardware Repairs and Upgrades, Data backups, Planning and Implementation of new Servers and Software, VoIP telephony system, Voicemail, Blackberry BES accounts, Apple XSAN, Cell activation and Swaps, Work Station application deployment, User accounts creation, deletion, and modification, multifunction printers and IP equipment. Produced and maintained yearly IT budgets