Rob Morris Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Managed a portfolio of IT infrastructure projects, including network upgrades, hardware upgrades, and cloud migrations, ensuring seamless project execution and minimal disruption to operations.
• Collaborated with clients to identify project requirements, developed plan of actions and milestones, aligning project objectives with organizational goals.
• Coordinated resources, including internal teams, ensuring the availability of necessary expertise and adherence to project… Show more
• Coordinated resources, including internal teams, ensuring the availability of necessary expertise and adherence to project timelines.
• Conducted regular project status meetings, facilitated issue resolution, and provided timely communication to stakeholders, fostering strong relationships and ensuring project success. Show less

Jacksonville, Florida, United States

• Developed and implemented IT strategies and solutions for clients to improve their overall IT infrastructure and support their business objectives.
• Assessed clients' IT needs and provided recommendations for hardware and software upgrades, network configuration, and data backup and recovery solutions.
• Troubleshooting and Securing Servers, Desktops, and Network Equipment
• Planning and Deploying Compute Services to the Cloud utilizing Public & Private Cloud Hosting
• Installed,… Show more
• Installed, configured, and maintained Windows and Linux servers, including patches and upgrades.

Jacksonville, Florida, United States

• Designed and implemented custom IT solutions for clients, including network configuration, data backup and recovery, and cloud-based services.
• Creating and managing servers in multiple hypervisor environments
• Troubleshooting issues with servers, firewalls, switches, desktops, etc.
• Installing and configuring Active Directory Domain Services
• Hands-on experience administering Office365 environments
• Installing Servers, Firewalls, Switches, and UPS systems

Jacksonville, Florida, United States

• Supported multiple clients and end-users by telephone and remote desktop support
• Supported SOHO users with a variety of network related issues
• Documented all inquiry activities in the appropriate reporting system

Jacksonville, Florida, United States - Remote

• Provide end-user support for client's proprietary service
• Supported many Operating Systems and issues could also be hardware or network related
• Accurately identified issue and used appropriate resources to resolve and log/escalate the issue correctly

Jacksonville, Florida, United States - Remote

• Creating and implementing client designed training materials to an internal training platform
• Created multimedia visual job aids, and online CMS courses
• Attended meetings with clients and talk about ways to improve procedures and training materials