• Managed a portfolio of IT infrastructure projects, including network upgrades, hardware upgrades, and cloud migrations, ensuring seamless project execution and minimal disruption to operations.• Collaborated with clients to identify project requirements, developed plan of actions and milestones, aligning project objectives with organizational goals.• Coordinated resources, including internal teams, ensuring the availability of necessary expertise and adherence to project… Show more • Managed a portfolio of IT infrastructure projects, including network upgrades, hardware upgrades, and cloud migrations, ensuring seamless project execution and minimal disruption to operations.• Collaborated with clients to identify project requirements, developed plan of actions and milestones, aligning project objectives with organizational goals.• Coordinated resources, including internal teams, ensuring the availability of necessary expertise and adherence to project timelines.• Conducted regular project status meetings, facilitated issue resolution, and provided timely communication to stakeholders, fostering strong relationships and ensuring project success. Show less

• Developed and implemented IT strategies and solutions for clients to improve their overall IT infrastructure and support their business objectives.• Assessed clients' IT needs and provided recommendations for hardware and software upgrades, network configuration, and data backup and recovery solutions.• Troubleshooting and Securing Servers, Desktops, and Network Equipment• Planning and Deploying Compute Services to the Cloud utilizing Public & Private Cloud Hosting• Installed,… Show more • Developed and implemented IT strategies and solutions for clients to improve their overall IT infrastructure and support their business objectives.• Assessed clients' IT needs and provided recommendations for hardware and software upgrades, network configuration, and data backup and recovery solutions.• Troubleshooting and Securing Servers, Desktops, and Network Equipment• Planning and Deploying Compute Services to the Cloud utilizing Public & Private Cloud Hosting• Installed, configured, and maintained Windows and Linux servers, including patches and upgrades.• Managed and monitored network infrastructure, including routers, switches, and firewalls.• Implemented and maintained Active Directory and other directory services.• Created and maintained documentation for system and network configuration, policies, and procedures.• Troubleshot and resolved technical issues, including server and network outages, performance issues, and security breaches.• Collaborated with other IT staff and business units to deliver technical solutions and support. Show less

• Designed and implemented custom IT solutions for clients, including network configuration, data backup and recovery, and cloud-based services.• Creating and managing servers in multiple hypervisor environments• Troubleshooting issues with servers, firewalls, switches, desktops, etc.• Installing and configuring Active Directory Domain Services• Hands-on experience administering Office365 environments• Installing Servers, Firewalls, Switches, and UPS systems• Experience… Show more • Designed and implemented custom IT solutions for clients, including network configuration, data backup and recovery, and cloud-based services.• Creating and managing servers in multiple hypervisor environments• Troubleshooting issues with servers, firewalls, switches, desktops, etc.• Installing and configuring Active Directory Domain Services• Hands-on experience administering Office365 environments• Installing Servers, Firewalls, Switches, and UPS systems• Experience with troubleshooting network connectivity issues common with DNS, Wi-Fi, VPN, Firewalls, etc. (TCP/IP, DNS, DHCP)• Providing "On-Call," after-hour support on a rotation• Orchestrating projects for clients including Software and Hardware upgrades• Installing and configuring BDR Backup Systems• Training lower-level technicians on proper ticket handling• Monitoring ticket queues and assigning tickets based on priority and tech-expertise Show less

• Supported multiple clients and end-users by telephone and remote desktop support• Supported SOHO users with a variety of network related issues• Documented all inquiry activities in the appropriate reporting system

• Provide end-user support for client's proprietary service• Supported many Operating Systems and issues could also be hardware or network related• Accurately identified issue and used appropriate resources to resolve and log/escalate the issue correctly

• Creating and implementing client designed training materials to an internal training platform• Created multimedia visual job aids, and online CMS courses• Attended meetings with clients and talk about ways to improve procedures and training materials