Rob Coleman Email & Phone Number

Colorado, United States

Accountable for re-engineering process streams and leading projects to improve process performance and product quality. Developed end to end process vision and drove improvements to multiple processes, improving client experience, reducing cost and increasing product usage.

Denver Metropolitan Area

(Role concurrent with Senior Business Consultant role)Served as Change Agent for implementing “Lean” Methodologies and tools across the Operations organization. - Responsible for strategic decisions surrounding Lean implementations - Coached managers and teams on employing Lean tools in their business units to improve team productivity by 37% - Served as “Coach of Coaches” to assist newer coaches in working with their teams to implement Lean tools - Delivered Problem-Solving Workshops to teach others how to effectively problem-solve in their business areas

Denver Metropolitan Area

Managed teams of up to 60 employees (including supervisors) across multiple business segments responsible for customer financial transactions. - Directed special projects and daily tasks of team, including screening, hiring, and disciplinary actions. - Coached employees to exceed the company’s quality and productivity goals; - Interfaced with internal and external auditors to provide information and turn around outcome for financial audits