Global Leadership role to create a world-class workplace technology experience including the strategy, architecture, multi-year roadmaps, budgets, and data driven outcomes that align with stakeholder priorities.-Led the strategy and architecture of integrating Microsoft Teams with Bloomberg Terminal for provisioning teams, owners, members, and configuring security controls to comply with corporate policies to eventually replace network shares, focusing on change management and user adoption.-Utilized Objectives and Key Results (OKR) methodology and human-centered design to rebuild the conference room experience with in-house developed reservation system and new hardware, leveraging AI powered audio and video, surpassing expectations by 50% by refreshing 400 conference rooms within the first six months across six countries.-Led the tech and UX teams to transition email-based corporate communications by creating companywide intranet site using SharePoint Look Book templates & low-code methodologies for deployment of department intranets.-Set new global event space AV standards, leveraging packet-based technologies, such as AV-over-IP, NDI, and Dante to increase availability, reduce costs, and create efficiencies for AV Event Team and third-party production teams.-Employed enterprise-wide Zoom, Webex, Microsoft Teams, and Google Meet over an accelerated 5-month timeline to facilitate working from home and create a frictionless meeting experience for customers and sales teams.-Built strong relationships with executive leadership, legal, and CISO to allow data storage in the cloud, starting with a zero trust framework and leveraging technologies such as Defender, Entra ID, Labels, conditional access, DLP and PIM.-Implemented Kaltura for video content, which stores over 20,000 user-created videos for both internal and external viewers including integrations with Zoom and LMS using Python to tag videos and store them in a private AWS store.

Leadership role responsible for workplace and store technology, supporting the CIO’s vision to transform the company with innovative technology including cloud-based platforms, leading-edge hardware and data driven retail technology. Bed Bath & Beyond was a national retail chain with 65,000 employees, 1,600 locations and 5 subsidiaries with a peak revenue of $12B. -Led the deployment of Microsoft Teams IM, voice, video, and team sharing. In the first 60 days our employees sent 1.2M chats and saved over 300,000 files in the cloud, surpassing adoption targets and transforming how we conduct business.-Empowered all corporate employees with touch screen laptops, docking stations, dual monitors, and software to have the same user experience, from any device and any location while working as IT lead on -Devised vision for new platform for corporate communications with visibility to strategic initiates and team projects by leveraging Azure servers, SharePoint Enterprise Portal and SharePoint team sites along with integrations to ServiceNow, Jira, Workday, and other enterprise platforms.-Reformed product lifecycle methodologies and slashed time for new device certification by 60%, enabling retailer to procure, configure, certify, and deploy over 5,000 innovative technology devices to stores in record 60 days.-Acted as an Agile Coach on the transformation team, partnering with senior leaders and the CIO to restructure 1,200 IT roles by “organizing on value” instead of skillset-based hierarchies. Implemented several platforms to facilitate the transformation including ERP, ITSM, and Jira.-Headed all voice and video systems expanded, including level 1 support, level 2 voice/network support, and new technology implementations.-Spearheaded program to increase customer service call containment by 40% using proactive self-help IVR applications and natural language voice recognition to integrate with supply chain and logistics.

Subaru of America, Inc. is a wholly owned subsidiary of Fuji Heavy Industries Ltd. of Japan that serves as the US distributor of Subaru automobiles for North America. Subaru of America has 1500 employees across 30 locations not including over 625 dealer franchises in the US that serve as its customers.-Through a Cisco Partner, contracted to be the principal consultant to define business needs and develop an innovative approach to a new enterprise infrastructure. Oversee the implementation of centralized data/voice services to all corporate locations in the US and Japan. -Expanded the Cisco voice platform to all corporate locations and migrated 30 Nortel systems to the enterprise collaboration platform exceeding expectations for both time and budget. -Created a contact center migration strategy from the legacy Nortel ACD to a new Cisco UCCX platform including new call flows, IVR self-service applications, and a new strategy for data driven staff optimization and scheduling. -Led an initiative to deploy Palo Alto Panorama servers to monitor and centrally manage all newly deployed Palo Alto layer-7 firewalls with wildfire zero-day protection, web filtering, QoS policies, traffic shaping, and detailed reporting for both usage metrics and threat analysis.

Legal Services of New Jersey is a statewide organization that had over 800 employees and associates in 25 locations at its peak with the headquarters in Edison, NJ. LSNJ provides a variety of resources to the six sister organizations including the technology infrastructure, technology training, legal support, and legal training. -Provide leadership and strategic vision for all aspects of companywide technology and information systems, reporting directly to the CEO of the organization. -Met business needs by building a highly effective cross-functional team across 25 offices in NJ. These internal teams delivered desktop support, network services, computing platforms, unified communications, SharePoint application development, digital signage/kiosks, and video production for IT training/social media. -Created a corporate IT vision that leverages leading edge technologies to create business efficiencies with a combined capital and operating budget of over $10M. -Provided the vision and leadership to implement enterprise solutions including a Cisco infrastructure for routers/switching, Cisco security appliances, Cisco unified VoIP / Contact Center Express, Cisco WLAN controllers/APs, and server virtualization using VMware with EMC storage. -Provided the vision and leadership to implement enterprise solutions including a Cisco infrastructure for routers/switching, Cisco security appliances, Cisco unified VoIP / Contact Center Express, Cisco WLAN controllers/APs, and server virtualization using VMware with EMC storage.