Rob Dougherty Email & Phone Number

Groveport, Ohio, United States

Newtech Systems provides innovative Electronic Solutions to the Healthcare, Education, Industrial, Commercial Business and Restaurant markets. Specializing in; Audio/Visual, Nurse Call Systems, Sound Reinforcement, Mass Communication Systems and Smart Screen Technology

Upper Arlington, Ohio, United States

Facilities director at a 33 acre CCRC campus. Responsible for maintenance, housekeeping, security, landscaping, Covid screening, transportation, new construction, renovations and overall resident satisfaction

Columbus, Ohio Area

Midwest Security Services, is a security company dedicated to providing outstanding customer service. Our professional staff will meet with you and develop a cost effective, custom tailored security system to fit your business needs. Our knowledge and experience spans fully across the security realm encapsulating IP Surveillance, Security Alarms and Door Access Control. At MSS, we promise to provide you with the highest quality and latest technology available and strive to build and maintain long lasting relationships with our business partners.

Dublin, Oh

Responsible for growing the physical security market share and maximize revenues throughout territory. Proactively develop physical security business and promote the company’s product and service offerings to new accounts. Generate and qualify leads, present value‐added solutions, and successfully close sales.

Westerville, Ohio

Direct the day-to-day business operations for the company; plan and coordinate meetings and events, lead the billing and collections activities, maximize accounts receivables, negotiate vendor contracts to minimize costs, prepare requests for proposals, and produce financial reports. Lead the procurement activities; identify requirements, conduct inventory audits, and manage all client stock. Provide education, strategic guidance, and training to clients on the scheduling and online ordering procedures; respond to all inquiries or requests.• Manage five professional and trade associations and plan, coordinate, and seamless execution an international conference for two national water safety organizations; effectively direct all operations• Provide influential leadership, coaching and mentorship to company personnel and facilitate training programs to maximize the potential of teams; plan and coordinate workflow and delegate daily tasks• Oversee cross-functional business operations; deliver world class customer service and support, lead complex projects, recruit and retain key members, control budgets, contain costs, and acquire clients

Columbus, Ohio

Managed and maintained the major three state territory, consisting of Ohio, Michigan and Indiana; penetrate new regions to drive market share and maximize revenues. Proactively developed public sector business and effectively promoted the company’s product and service offerings to state government and public safety accounts; initiated prospecting strategies, generated and qualified leads, presented value-added solutions, conducted presentations, and successfully closed sales. Applied consultative sales strengths to drive revenue.• Increased regional revenues from $3,000,000 to $10,000,000 annually through the development of strategic sales plans; consistently exceeded established quotas and goals and drive profitable growth• Established, strengthened, and maintained productive relationships with clients and delivered world class client services and support; provided strategic guidance and optimize satisfaction and retention

Columbus, Ohio

Oversaw the daily operations of the unit and coordinated the asset tracking activities. Served as the direct point-of-contact for distributed technology services asset management for the internal business units; provided strategic guidance on the development and communication of asset business processes. Worked closely with cross-functional teams to research and approve changes to the asset inventory database. Create daily inventory reports and communicated data to leadership staff. Facilitated the resolution of billing issues.• Improved data integrity through the effective management of related projects and key initiatives; uncovered opportunities, presented solutions, established project plans, and managed unit lifecycles• Facilitated and led training programs for internal customers and end users on the DCS IMS database system; addressed performance deficiencies, author training materials, and seamlessly execute plans• Promoted throughout tenure with JPMorgan Chase Bank; progressively assumed new positions of increasing responsibilities; recognized for demonstrating exceptional control during complex projects

Columbus, Ohio

Supervised, coached, mentored, and evaluated the departmental teams and facilitated training programs to maximize the potential of staff; planned and coordinated workflow, effectively delegated daily assignments, and fostered a positive environment which optimized employee productivity and morale. Acted as the main point-of-escalation on any ordering, customer service, and invoice issues; expedited the resoution of any conflicts and complaints, rectified invoice discrepancies, and presented solutions for timely issue resolutions.• Implemented a new decommissioning process for all servers located throughout the JPMorgan North America data centers and authored key processes and procedures to facilitate the tracking processes

Lewis Center, Ohio

Provided high-level support to the outside sales teams; quoted UNIX and Enterprise-level storage hardware, software, and services, presented value-added solutions, and effectively resolved key issues; served as the direct point-of-contact. Qualified orders, configured systems, produced monthly reports, and resolved direct customer satisfaction issues in a timely manner to optimize satisfaction; provided advice and guidance to clients throughout the ordering process. Trains sales and purchasing teams on quoting and order entry tasks.• Recipient of the SARCOM Customer Satisfaction Award in 1997, 1998, 2001, and 2004 for delivering world class service, optimizing satisfaction and retention, and exceeding set quotas and expectations• Developed and implemented new procedures on the quoting, purchasing, and procurement of high-end storage / UNIX hardware, software or services; facilitate clear communication within all channels

Business Administration

Education record