Rob Platt Email & Phone Number

Lakebay, WA, US

Goleta, CA, US

System architect and senior software engineer support the OSD/CAPE CADE contract.Working closely with the CADE subject matter expert, providing system architecture, advanced technology research, and new technical design in support of major new CADE requirements as well as major system modifications and defect mitigation activities.Current activities.

Gig Harbor, Washington, US

• Developed a Credit Card processing website for Cost Recovery which eliminated manual credit card processing over the phone and increased collection rates by 300%
• Migrated company servers, services, and software to AWS and Azure eliminating equipment maintenance and licensing costs, removing a $100,000 risk of equipment failure
• Migrated company services and software to AWS and Azure which eliminated equipment maintenance costs and licensing
• Built check processing automation into the Cost Recovery workflow reducing staff workload by 30 minutes each day
• Automated EMS Billing clearing-house address corrections data entry into RescueNet Billing saving several hours a week in employee work
• Automated incoming fax retrieval for the EMS Billing department saving about 15 minutes each day of employee work

Gig Harbor, Washington, US

• Joined the Executive team to assist in driving company growth and reducing expenses

Gig Harbor, Washington, US

• Helped start an EMS Billing department as an additional product offering to First Responders and Ambulance Service providers nationwide.
• Built a fully redundant SaaS data center and developed the software that allowed us to host ZOLL RescueNet Billing, Dispatch, Tablet ePCR, and FireRMS, for first responders nationwide, which generated significant.
• Developed tools for data center management, product management, customer solutions and management, EMS Billing, and continued Cost Recovery Billing growth.
• Developed an add-on to ZOLL RescueNet Billing to improve the EMS Billing process, eventually licensing it for third-party distribution, which increased the departments' bottom line by 50%

Gig Harbor, Washington, US

• Developed a Cost Recovery billing suite for First Responders returning over $1.5M dollars a year to fire departments across the country

• Automated the annual expense reimbursements workflow for Athletic Directors throughout the West Central District 3 (the largest of the 8 in the Washington Interscholastic Activities Association, covering 80 schools).
• Developed an online pilot program that allowed Athletic Directors to electronically manage events held at their schools (ticketing, sales, police, security, etc)
• Developed solutions for the WCD3 website, leveraging the Google Maps API and other established data references to enhance data entry validation to ensure accurate reporting
• Delivered hardware and software recommendations keeping technology up-to-date
• Provided help-desk support

Gig Harbor, WA, US

• Delivered comprehensive IT and software development support. This encompassed administering company-wide servers, networks, Microsoft Exchange, and other solutions, as well as delivering end-user technical assistance.
• Grew the company's online presence by designing an e-commerce platform with shopping cart functionality, and backend management.
• Contributed to operational efficiency by creating various tools tailored to the company's needs, thereby reducing reliance on third-party solutions and accelerating time-to-market responses.
• Developed an automated order entry system with QuickBooks integration and automatic reorders for Customer Service, streamlining processes.
• Produced a series of company training videos; filming, editing, and DVD manufacturing, contributing to internal knowledge dissemination and skill development.

Gig Harbor, Washington, US

• Managed district-wide (17 schools) student computing equipment
• Provided responsive help desk support for 9000 students and 500+ staff
• Developed software to categorize and track all computer equipment across 17 schools